Simera Professional Key (SPK)

Yineth A

Costa Rica

Executive Administrative Assistant

$ 2,200/month

4 yrs exp

Detail-oriented Executive / Administrative Assistant with over 4 years of experience providing high-level administrative support, executive calendar management, confidential document control, and international meeting logistics in multinational organizations (IBM, TransUnion). Proven expertise in streamlining cross-functional communications, coordinating travel itineraries, managing executive workflows, and ensuring strict SLA/SOP compliance. Certified Six Sigma Green Belt with C1 English pr…

Skills

  • Adaptability
  • Microsoft Excel
  • Problem Solving
  • Salesforce
  • Administrative Assistance
  • Lean Six Sigma
  • Microsoft Exchange
  • Microsoft Office 365
  • Microsoft Office Suite
  • Team Collaboration
  • Conflict Resolution
  • Complaint Resolution
  • Problem-Solving
  • Effective communication
  • Effective Communication Skills
  • Microsoft Suite
  • Microsoft Office
  • Adaptabilid
  • Effective Written Communication
  • Probelm Sloving
  • Problem Solver
  • Teamwork and Collaboration
  • Problem-Solving:
  • efective communication
  • Problem-solving.
  • adaptabilité
  • Teamwork & Collaboration
  • Adaptability.
  • Remote Collaboration
  • adaptabilty
  • Problem - solving
  • Remote Team Collaboration
  • Adaptabiity
  • adpatability
  • Salesforce / CRM
  • Technical Collaboration
  • administrative assistant
  • Leadership Support
  • Executive Communication
  • Problem Saving
  • Adabiility
  • Adaptabilility
  • o Problem-Solving
  • o Effective Communication
  • Remote Colaboration
  • Salesforce CRM
  • Team Collaberation
  • Administration assistant
  • Proble solving
  • Effective comunications
  • Executive Administration
  • Interactive Communication
  • effective communicator
  • Executive Administrative Support
  • Microsoft office suite
  • administrative assitant

Yineth A

Costa Rica

Executive Administrative Assistant

$ 2,200 /month

4 yrs exp

Detail-oriented Executive / Administrative Assistant with over 4 years of experience providing high-level administrative support, executive calendar management, confidential document control, and international meeting logistics in multinational organizations (IBM, TransUnion). Proven expertise in streamlining cross-functional communications, coordinating travel itineraries, managing executive workflows, and ensuring strict SLA/SOP compliance. Certified Six Sigma Green Belt with C1 English pr…

Skills

  • Adaptability
  • Microsoft Excel
  • Problem Solving
  • Salesforce
  • Administrative Assistance
  • Lean Six Sigma
  • Microsoft Exchange
  • Microsoft Office 365
  • Microsoft Office Suite
  • Team Collaboration
  • Conflict Resolution
  • Complaint Resolution
  • Problem-Solving
  • Effective communication
  • Effective Communication Skills
  • Microsoft Suite
  • Microsoft Office
  • Adaptabilid
  • Effective Written Communication
  • Probelm Sloving
  • Problem Solver
  • Teamwork and Collaboration
  • Problem-Solving:
  • efective communication
  • Problem-solving.
  • adaptabilité
  • Teamwork & Collaboration
  • Adaptability.
  • Remote Collaboration
  • adaptabilty
  • Problem - solving
  • Remote Team Collaboration
  • Adaptabiity
  • adpatability
  • Salesforce / CRM
  • Technical Collaboration
  • administrative assistant
  • Leadership Support
  • Executive Communication
  • Problem Saving
  • Adabiility
  • Adaptabilility
  • o Problem-Solving
  • o Effective Communication
  • Remote Colaboration
  • Salesforce CRM
  • Team Collaberation
  • Administration assistant
  • Proble solving
  • Effective comunications
  • Executive Administration
  • Interactive Communication
  • effective communicator
  • Executive Administrative Support
  • Microsoft office suite
  • administrative assitant

Executive Administrative Assistant

IBM
August 2025 - August 2026

Managed executive calendars across multiple time zones, coordinated domestic and international travel logistics, partnered with senior leadership to prepare agendas, and acted as a central communication hub across cross-functional teams.

Complaint Management Support

TransUnion
September 2023 - August 2025

Resolved 20+ customer complaints daily, leveraged Salesforce to manage case lifecycles, reduced case resolution time by 30%, and strengthened customer satisfaction.

Customer Service & Collections Agent

Bill Gosling Outsourcing
May 2022 - September 2023

Conducted initial case intake, gathered detailed customer information, and logged interaction records in strict alignment with quality control procedures. • Investigated and resolved customer inquiries to deliver effective resolutions and maintain high customer satisfaction scores. • Consistently achieved top performance metrics in productivity, quality assurance (QA), and SLA compliance targets.

Smart Scores

Communication
70
Role Fit
95
Adaptability
60
Problem-solving
60

Smart Skills

beta