Simera Professional Key (SPK)

Richard D

Dominican Republic

Senior Customer Success Associate

9 yrs exp

Skills

Customer Service
Linux
PHP
Python
Salesforce
SAP
SQL
Technical Support
C#
ConnectWise
Google Workspace
ISAP
Oracle
Phyton
SOAP
Tech Support
Windows 10
Windows Server OS
Browser Troubleshooting
Python/R
IT Support
IT and Technical Support
Python3
Customer Service Rep
Supportive
Microsoft Azure/Intune
Customer Service Chat
Micrososft 365
Customer services
Paython
Microsoft 365
customer service,
Customer Service Agent
Technical Support Manager
Technical Support Specialist
Google Workspace Suite
Microsoft365
Network Troubleshooting
Windows 11
HIPAA Compliance
Googleworkspace
HR Compliance
Customer serve
IT technical support
Technical Support (SaaS)
MSQL
GSAP
IT Technical Support
Software Troubleshooting
Computer Hardware Troubleshooting
Microsoft Entra ID
coustomer service
Salesforce CRM
Hardware/Software Troubleshooting
L2 Support
Salesforce.com
Microsoft 360
Google Suite/Workspace

Richard D

Dominican Republic

Senior Customer Success Associate

9 yrs exp

Intro Video

Skills

Customer Service
Linux
PHP
Python
Salesforce
SAP
SQL
Technical Support
C#
ConnectWise
Google Workspace
ISAP
Oracle
Phyton
SOAP
Tech Support
Windows 10
Windows Server OS
Browser Troubleshooting
Python/R
IT Support
IT and Technical Support
Python3
Customer Service Rep
Supportive
Microsoft Azure/Intune
Customer Service Chat
Micrososft 365
Customer services
Paython
Microsoft 365
customer service,
Customer Service Agent
Technical Support Manager
Technical Support Specialist
Google Workspace Suite
Microsoft365
Network Troubleshooting
Windows 11
HIPAA Compliance
Googleworkspace
HR Compliance
Customer serve
IT technical support
Technical Support (SaaS)
MSQL
GSAP
IT Technical Support
Software Troubleshooting
Computer Hardware Troubleshooting
Microsoft Entra ID
coustomer service
Salesforce CRM
Hardware/Software Troubleshooting
L2 Support
Salesforce.com
Microsoft 360
Google Suite/Workspace

Experience
Education

Senior Customer Success Associate

Heva INC

January 2025 - January 2026

Guided patients through medical journeys, served as a liaison between patients and providers, managed onboarding and scheduling, and refined workflows to improve patient experience.

Level 2 Technical Support Specialist

Net Tech International SRL (NTI)

January 2023 - January 2025

Resolved software issues, provided user training, managed requests via ConnectWise and Salesforce, and developed intermediate SQL queries.

Level 3 Technical Support

Instituto Nacional de Coordinación de Trasplante (INCORT)

January 2018 - January 2025

Provided onsite and remote support, managed networks, printers, and servers, administered and developed databases, and drafted technical specifications for system acquisitions.

Level 2 Technical Support

Conduent (XEROX)

January 2018 - December 2018

Delivered technical support to users in the U.S. and the Dominican Republic, conducted equipment maintenance, system monitoring, and network/server administration.

Level 2 Technical Support

ALORICA

January 2017 - January 2018

Provided onsite and remote support to users in Canada and the Dominican Republic, ensured operational continuity, performed preventive maintenance on electronic equipment, and assisted in network and server administration.

Smart Scores

Role Fit