Global talent sourcing and process referrals. End-to-End interview coordination. Improved candidate pipeline visibility by maintaining accurate tracking and proactively resolving hiring bottlenecks. Offer negotiation and closure.

Negotiate group rates with hotels and other service providers. Manage room blocks and individual reservations with hotels. Resolved payment discrepancies and coordinated with travelers and vendors to ensure timely confirmations. Issue final travel documents.

Managing and supervising the team's workflow, providing assistance, guidance, and coaching support to ensure top-notch job quality. Providing fair, constructive, and timely feedback through 1v1s and building monthly reports to track team performance. Training new hires to have full knowledge of the team's information, processes, and operations as well as a smooth onboarding process. Led and supported organizational change initiatives, effectively managing team transitions and adapting to new processes.

Provide comprehensive administrative, marketing, and technical support to multiple clients. Efficiently manage diverse tasks, including scheduling, email management, social media engagement, and data entry. Utilize various tools and platforms (e.g., Slack, Social Pilot, Asana, etc.) to streamline processes and improve efficiency. Quickly adapt to changing priorities and proactively identify and resolve issues.

Support regional managers in building opportunities. Receive and process quotation requests from regional managers. Identified quotation issues and collaborated with regional managers to implement accurate pricing solutions. Record emails in the corresponding opportunity in Salesforce.

Search and recruit candidates using databases, social media, employment websites, etc. Develop recruitment materials and job postings. Conduct phone and virtual interviews. Administer tests as needed, verify references, and prepare reports for the rest of the team and clients. Manage the onboarding process and new employees.

Sales and promotion of reservation services. Customer assistance and advice. Payment processing, and upselling when appropriate. Providing support to customers who need to cancel or modify a reservation. Problem solving.