Conduct high-volume investigations on account suspension appeals, analyzing 100+ cases daily under strict SLA and quality requirements. Apply high-judgment decision-making to determine account reinstatements or permanent suspensions using structured guidelines and data-driven reasoning. Maintain detailed documentation and audit trails to support transparency, consistency, and cross-functional review processes. Developed a shared tool that streamlined how teammates escalate cases to senior reviewers, reducing back-and-forth and automatically logging decisions, helping the team resolve cases more smoothly and consistently.

Reviewed and annotated complex datasets across AI workflows, maintaining a sustained personal accuracy rate of 98% in fast-paced environments. Contributed to increasing team quality metrics from 60% to over 96% by identifying gaps in guideline interpretation and supporting process alignment initiatives. Leveraged academic knowledge in phonetics and language analysis to improve team understanding of speech variability in voice-based AI workflows. Mentored new hires through shadowing sessions, workflow guidance, and structured feedback to improve consistency and onboarding performance.

Cataloged and managed digital and physical historical assets, ensuring metadata accuracy and structured organization within institutional archival repositories. Optimized digital asset management workflows — including document digitization and content validation — improving asset discoverability and retrieval efficiency for research teams.