Simera Professional Key (SPK)

Georgia C

Ecuador

Customer Service Representative / Sales Representative Level 2

$ 1,600/month

9 yrs exp

Skills

Bookkeeping
Cold Calling
Communications
Customer Relationship Management
Customer Service
Customer Support
Demand Generation
Email Marketing
Graphic Design
Lead Generation
Leadership
Problem Solving
Real Estate
Sales
Social Media
Teamwork
Administration
Administrative Law
Adobe Suite
Appointment Setting
Canva
Canvas
CRM
Email/Chat
Google Workspace
Kustomer
Lead Generator
Microsoft Office 365
Microsoft Office Suite
Paid Media Management
Pricing Analyst
Scheduling
Shopify
Slack
Social Media Management
Social Media Marketing
TeamWorks
Transaction Processer
Video Editing/Producing
Zendesk
Zoho CRM
Lead Qualification
Client Relationship Management
Written Communication
Problem-Solving
Administrative Support
Basic Graphic Design
Ad Scheduling
Team Work
IT Support
costumer service
chat support
email support
General Transcription
Administrate
Microsoft Office
Customer Service Rep
Supportive
Probelm Sloving
Client Relationship Management,
cliente
Problem Solver
digital tools
Customer Service Chat
Problem-Solving:
Customer services
efective communication
Problem-solving.
admininstrative
sales & client communication
Graphic designer
customer service,
Executive Management
Customer Service Agent
Phone, Email, & Chat Support
Basic Social Media Management
Social Media Manager
Live Chat Support
Grapic Design
Media Management
Client Communication
Client Support
Google Workspace Suite
Supplier Relationship Management
Relationship Managment
Email and Chat Support
Bilingual Customer Support
Email & Chat Support
Gorgias
Client-Facing Communication
Problem - solving
Relationship management
Teamworker
B2B Sales & Client Relationship Management
customer suport
Administrative Lead
Googleworkspace
Graphics design
Graphics designer
Remote customer service
Client Onboarding & Relationship Management
Customer service representative
Patient Support
Email Outreach
Customer serve
Scientific Communication
CRM and Client Relationship Management
graphic design
Client Relationship Managements
Administrative Coordination
Client Comunication
Executive Email Management
trainer customer service
Administative Operations,
Problem Saving
Administrative Operations
Billing Support
Cold-calling
Remote Administrative Support
Bilingual Customer Support (English-Spanish)
Inbound Lead Qualification
Admistrative Support
Carrier Relationship Management
o Problem-Solving
IT Customer Support
B2B Relationship Management

Georgia C

Ecuador

Customer Service Representative / Sales Representative Level 2

$ 1,600 /month

9 yrs exp

Skills

Bookkeeping
Cold Calling
Communications
Customer Relationship Management
Customer Service
Customer Support
Demand Generation
Email Marketing
Graphic Design
Lead Generation
Leadership
Problem Solving
Real Estate
Sales
Social Media
Teamwork
Administration
Administrative Law
Adobe Suite
Appointment Setting
Canva
Canvas
CRM
Email/Chat
Google Workspace
Kustomer
Lead Generator
Microsoft Office 365
Microsoft Office Suite
Paid Media Management
Pricing Analyst
Scheduling
Shopify
Slack
Social Media Management
Social Media Marketing
TeamWorks
Transaction Processer
Video Editing/Producing
Zendesk
Zoho CRM
Lead Qualification
Client Relationship Management
Written Communication
Problem-Solving
Administrative Support
Basic Graphic Design
Ad Scheduling
Team Work
IT Support
costumer service
chat support
email support
General Transcription
Administrate
Microsoft Office
Customer Service Rep
Supportive
Probelm Sloving
Client Relationship Management,
cliente
Problem Solver
digital tools
Customer Service Chat
Problem-Solving:
Customer services
efective communication
Problem-solving.
admininstrative
sales & client communication
Graphic designer
customer service,
Executive Management
Customer Service Agent
Phone, Email, & Chat Support
Basic Social Media Management
Social Media Manager
Live Chat Support
Grapic Design
Media Management
Client Communication
Client Support
Google Workspace Suite
Supplier Relationship Management
Relationship Managment
Email and Chat Support
Bilingual Customer Support
Email & Chat Support
Gorgias
Client-Facing Communication
Problem - solving
Relationship management
Teamworker
B2B Sales & Client Relationship Management
customer suport
Administrative Lead
Googleworkspace
Graphics design
Graphics designer
Remote customer service
Client Onboarding & Relationship Management
Customer service representative
Patient Support
Email Outreach
Customer serve
Scientific Communication
CRM and Client Relationship Management
graphic design
Client Relationship Managements
Administrative Coordination
Client Comunication
Executive Email Management
trainer customer service
Administative Operations,
Problem Saving
Administrative Operations
Billing Support
Cold-calling
Remote Administrative Support
Bilingual Customer Support (English-Spanish)
Inbound Lead Qualification
Admistrative Support
Carrier Relationship Management
o Problem-Solving
IT Customer Support
B2B Relationship Management

Experience
Education

Customer Service Representative / Sales Representative Level 2

GovAssist LLC

February 2023 - February 2025

Conducted cold calls to qualify potential customers and complete client profiles, supporting the sales pipeline. Managed high volumes of client communication via phone, chat, and email in English and Spanish. Used CRM platforms including Zendesk and Zoho CRM to track customer interactions and maintain updated lead records. Assisted internal teams with testing new sales and support workflows to improve operational processes. Maintained detailed documentation of leads and customer interactions to support follow-ups and client retention.

Administrative Assistant

Real Estate V.A.

January 2021 - January 2022

• Appointment setter • FSBO & FRBO cold calling • Social media management • Email marketing • Chat, phone & email support • Appointment scheduling 7, 2 of them sold houses with their services.

Administrative Assistant

The Nicolas Capo Group

January 2021 - December 2022

Conducted FSBO and FRBO cold calling campaigns to identify potential real estate leads. Scheduled appointments and managed follow-ups with prospective clients. Supported email marketing and client outreach campaigns. Managed social media communication and assisted with client relationship management.

Administrative Assistant / Social Media Manager

Arazá Shoes

October 2019 - January 2021

Converted social media inquiries into commission-based product sales by assisting customers with product recommendations and purchase decisions. Managed customer inquiries and product questions through social media channels and messaging platforms. Created promotional content and product visuals using Canva for marketing campaigns. Assisted with Shopify order management and customer support using Gorgias. Edited product photos and videos for digital advertising and social media promotions.

Administrative Assistant/Social media Manager

Araza Shoes

January 2019 - January 2021

• Customer service through social media platforms • Bookkeeping • Social media content planification • Photograph & video editing

Gastroenterology Assistant

P.D.V.S.A.

June 2016 - September 2019

Organized and maintained confidential medical records while ensuring accuracy and accessibility. Coordinated patient appointments and managed clinic scheduling. Transcribed endoscopy and colonoscopy reports with high attention to detail.

Gastroenterology assistant

P.D.V.S.A.

January 2016 - January 2019

• Organized medical records • Coordinated appointments • Studied Transcription

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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