Lead strategic projects and account management initiatives, acting as the primary point of contact between business stakeholders and technical teams to ensure clear scope definition, alignment with business goals, and successful delivery. Manage end-to-end project and account lifecycles, from discovery and planning to execution, monitoring, and post-implementation, ensuring timelines, budgets, and dependencies are managed effectively. Own stakeholder communication and expectations management, providing transparent status updates, facilitating governance routines, and ensuring alignment between client needs and organizational capabilities. Track and analyze project and account KPIs (delivery performance, client satisfaction, profitability, SLAs), using data-driven insights to drive continuous improvement and maximize perceived value. Support account expansion and engagement initiatives, identifying opportunities to enhance processes, collaboration, and service quality to strengthen long-term relationships and business outcomes.

Served as Strategic Account Manager, leading high-performance teams allocated to strategic clients in digital transformation and financial core restructuring projects. Played a key role in aligning service delivery with client objectives, ensuring measurable results and long-term partnership success. Acted as a trusted strategic partner to clients, driving continuous improvement initiatives, identifying optimization opportunities, and ensuring consistency and quality of deliverables. Conducted regular account reviews and performance assessments to maximize client satisfaction and retention. Oversaw financial management of accounts and projects, including budgeting, profitability analysis, and performance tracking through KPIs and OKRs. Managed contract negotiations and renewals to secure favorable terms and maintain strong client relationships. Directed talent and team development efforts to ensure service delivery excellence, including leadership coaching, performance management, and implementation of development plans. Focused on long-term team sustainability and engagement. Led the design and refinement of internal processes to enhance delivery efficiency, scalability, and alignment with both client expectations and organizational goals. People Management & Talent Development: Led leadership development initiatives, designed and tracked Individual Development Plans (IDPs), conducted structured feedback sessions (1:1 and 360°), and implemented succession planning as well as proactive and corrective talent retention strategies. Implemented employee engagement practices and monitored workplace climate and satisfaction metrics to ensure alignment between people and organizational culture.

Led a multicultural team of recruiters, managing the full-cycle recruitment process in an international environment. Responsible for defining global talent attraction strategies aligned with internal client needs and organizational culture. Oversaw team performance and administrative management, conducting 1:1 meetings, structured feedback sessions, and tracking goals and performance metrics (OKRs). Designed and implemented employee engagement and team development initiatives, ensuring operational efficiency and high-quality hiring outcomes. Acted as a strategic partner to business leaders, aligning recruitment processes with organizational strategies. Actively contributed to employer branding, continuous improvement, and cultural initiatives enhancing the candidate experience and strengthening the global employer brand alignment.

Managed end-to-end recruitment across various levels and business areas, from profile alignment to final hiring decisions. Used multiple talent sourcing channels (active sourcing, social media, global platforms, and internal talent pools), ensuring diversity and quality in hiring. Conducted competency-based interviews, administered technical and behavioral assessments, and supported onboarding programs.Developed talent attraction strategies aligned with company culture, with a strong focus on candidate experience. Participated in employer branding and organizational culture initiatives, helping to position the company as a global employer brand. Supported recruitment metrics tracking to drive efficiency and agility in the talent acquisition process.

Provided personalized English lessons to students of all proficiency levels, focusing on the development of speaking, writing, listening, and reading skills. Designed customized lesson plans based on individual goals, including academic support, conversation practice, business English, and preparation for international proficiency exams (such as TOEFL, IELTS, Cambridge, among others). Created and adapted teaching materials, monitored student progress, administered mock tests, and implemented dynamic and effective teaching strategies. Delivered results-oriented lessons tailored to each student’s learning pace and personal objectives.

Provided direct support to the Project Manager and Operations Manager, contributing to the planning, organization, and tracking of projects. Responsible for managing project timesheets, liaising with consultants, and overseeing contract administration to ensure alignment between the team and project timelines. Created and updated spreadsheets and control tools to optimize project performance. Supported the development of internal processes and technical documentation, as well as the translation of commercial proposals for multinational clients, ensuring clarity and consistency in global communications.

Delivered direct customer service by offering technical support, preparing commercial proposals, and managing negotiations through to the finalization of service agreements. Handled client inquiries, tracked requests, identified specific needs, and proposed tailored solutions. Assisted the sales team in both pre- and post-sales processes, contributing to customer satisfaction and long-term client retention.

Oversaw the coordination of international client documentation, managing the billing process from organizing data in Excel spreadsheets to issuing final invoices sent to clients. Handled end-to-end documentation management, ensuring all information was up to date, properly filed, and fully compliant. Ready for internal or external audits when needed.