Provided bilingual (English and Spanish) technical support for mobile and desktop applications, including Microsoft Office 365, Zoom, and printer configuration. Supported banking applications for CitiBank, ensuring high service quality and adherence to internal procedures. Created, monitored, and resolved support tickets following troubleshooting protocols and performance standards. Assisted with administrative tasks and preparation of operational and service reports. Collaborated with internal teams to resolve technical and user-related issues efficiently.

Managed inventory control, billing processes, and customer service for key clients such as Veinsa, Coca-Cola, and Suzuki. Performed data entry and tracking of incoming and outgoing merchandise. Supported export and import operations across maritime, air, and land transportation. Worked with TICA, INVEL, and WMS systems to ensure operational accuracy and traceability. Generated merchandise status reports for clients and compliance reports for Customs authorities.