Served as the primary point of contact for a portfolio of 10–15 property owners, managing client relationships and ensuring timely resolution of inquiries and operational needs. Led client onboarding, guiding property owners through company processes, platforms, and communication channels to ensure a smooth transition. Conducted recurring client meetings (weekly, bi-weekly, and quarterly) to review property performance, financial statements, rent collections, and portfolio updates. Served as the voice of the client internally, collaborating with leasing, maintenance, accounting, and operations teams to address concerns, manage expectations, and ensure seamless service delivery. Created and managed a centralized tracking system for new clients and leads, monitoring onboarding status, required documentation, and compliance requirements to ensure timely follow-up and a seamless client experience.

Supported execution of live virtual programs and partner sessions, ensuring smooth coordination and participant engagement. Coordinated schedules, speakers, and internal teams to align on program delivery. Managed onboarding, documentation, and systems to support consistent program execution. Maintained organized records and tracked deliverables to ensure timelines and communication stayed on track.

Coordinated and supported recurring educational programs and live workshops for diverse community members in virtual environments. Guided participants through program experiences by maintaining consistent communication, follow-ups, and ongoing support. Facilitated collaboration between speakers, partners, and internal teams to ensure smooth delivery and positive participant experiences. Tracked attendance, engagement, timelines, and program deliverables using Google Workspace and Trello. Supported onboarding processes, community engagement initiatives, and participant communication across multiple programs. Troubleshot issues in real time while maintaining a calm, professional, and welcoming environment.

Managed end-to-end event operations for a catering business, including scheduling, vendor coordination, and on-site logistics. Coordinated with clients, vendors, and partners to execute events smoothly and meet expectations. Tracked bookings, payments, and deliverables using spreadsheets and internal systems, ensuring accuracy and organization. Oversaw timelines and logistics for multiple events, maintaining clear communication and ensuring deadlines were met. Implemented systems to streamline operations, improving workflow efficiency and reducing scheduling errors.