As an Associate of Customer Success, I cultivated and maintained strong, trust-based relationships with clients, ensuring they achieved their desired outcomes with our products. I provided proactive support, gathered and acted on customer feedback, and identified opportunities for clients to maximize value. My efforts directly contributed to increased customer satisfaction, retention, and long-term growth.

Engage with customers and be their lead point of contact to address their needs and concerns as quickly and effectively as possible to develop and maintain strong relationships.

Devising launch planning through video calls with new customers and their staff members to meet a specific target day, this launch plan includes continued follow-up with different departments, customer solution calls, training, and system setup to get them ready to use the app.