Simera Professional Key (SPK)

Martin C

Mexico

Account Manager

8 yrs exp

Skills

  • Account Management
  • Business Process Improvement
  • Cash Management
  • Customer Support
  • Demand Generation
  • HR Management
  • IT Management
  • Lead Generation
  • Management
  • Product Management
  • Program Management
  • Project Management
  • Risk Management
  • Salesforce
  • Ad Management
  • Allocation Management
  • Appointment Setting
  • Case Management
  • Cost Management
  • CRM Management
  • Customer Success
  • Daily Operations Coordinator
  • Key Account Management
  • Lead Generator
  • PR Management
  • Process Improvement Analysis
  • Property Management
  • Zendesk
  • Process Improvement
  • Cross-functional Collaboration
  • Administrative Support
  • Account Manager
  • Document Management
  • Interpersonal communication skills
  • Appointment setter
  • comunication skills
  • Country Management
  • Good communication skills
  • Transaction Coordination
  • Appointment Scheduling
  • B2B Account Management
  • customer suport
  • Cross functional Collaboration
  • Cross-Functional Team Collaboration
  • Cross-functional Team Coordination
  • Cross-functional Coordination
  • ERP Management
  • Crossfuntional Colaboration
  • Project Management,
  • Cross-Functional Collaboaration
  • Cross-Cultural Collaboration
  • Remote Operations Coordination
  • Cross-Functional Collaboration & Oversight
  • Clear communication skills
  • CRM Tool Management
  • Process Improvement(SOPs)
  • Operations Coordination
  • Remote Administrative Support
  • Admistrative Support
  • User Account Management
  • IT Customer Support
  • CMS/CRM Management
  • Escalation Management
  • Vessel Operations Coordination
  • Calibration Management
  • Cross‑functional Collaboration
  • RAID Management
  • Agile & Process Improvement
  • Salesforce CRM
  • Administrative Support,
  • Salesforce.com
  • Operations Co-Ordination
  • operation coordinator
  • Adminstrative support
  • Bank Account Management
  • Executive Administrative Support
  • Customer Success Lead
  • process imoprovement
  • Excellent communication skills
  • Project Manegement

Martin C

Mexico

Account Manager

8 yrs exp

Intro Video

Skills

  • Account Management
  • Business Process Improvement
  • Cash Management
  • Customer Support
  • Demand Generation
  • HR Management
  • IT Management
  • Lead Generation
  • Management
  • Product Management
  • Program Management
  • Project Management
  • Risk Management
  • Salesforce
  • Ad Management
  • Allocation Management
  • Appointment Setting
  • Case Management
  • Cost Management
  • CRM Management
  • Customer Success
  • Daily Operations Coordinator
  • Key Account Management
  • Lead Generator
  • PR Management
  • Process Improvement Analysis
  • Property Management
  • Zendesk
  • Process Improvement
  • Cross-functional Collaboration
  • Administrative Support
  • Account Manager
  • Document Management
  • Interpersonal communication skills
  • Appointment setter
  • comunication skills
  • Country Management
  • Good communication skills
  • Transaction Coordination
  • Appointment Scheduling
  • B2B Account Management
  • customer suport
  • Cross functional Collaboration
  • Cross-Functional Team Collaboration
  • Cross-functional Team Coordination
  • Cross-functional Coordination
  • ERP Management
  • Crossfuntional Colaboration
  • Project Management,
  • Cross-Functional Collaboaration
  • Cross-Cultural Collaboration
  • Remote Operations Coordination
  • Cross-Functional Collaboration & Oversight
  • Clear communication skills
  • CRM Tool Management
  • Process Improvement(SOPs)
  • Operations Coordination
  • Remote Administrative Support
  • Admistrative Support
  • User Account Management
  • IT Customer Support
  • CMS/CRM Management
  • Escalation Management
  • Vessel Operations Coordination
  • Calibration Management
  • Cross‑functional Collaboration
  • RAID Management
  • Agile & Process Improvement
  • Salesforce CRM
  • Administrative Support,
  • Salesforce.com
  • Operations Co-Ordination
  • operation coordinator
  • Adminstrative support
  • Bank Account Management
  • Executive Administrative Support
  • Customer Success Lead
  • process imoprovement
  • Excellent communication skills
  • Project Manegement

Account Manager

Vrbo Campaign
October 2025 - May 2026

Managed partner accounts, ensuring organized communication and follow-ups. Optimized and managed vacation rental listings on VRBO to improve visibility, occupancy, and guest experience. Handled account support and client communication in a fast-paced environment.

Specialist Agent Care

Vistaprint
June 2025 - December 2025

Handled customer billing inquiries, refunds, payment-related cases, and escalations in a high-volume ecommerce environment. Managed high-volume customer cases using CRM systems including Salesforce and Zendesk. Maintained accurate case documentation and delivered professional written customer communication. Supported workflow coordination and problem resolution while ensuring customer satisfaction.

Operations and Customer Experience Executive

Island Tours
January 2021 - May 2026

Coordinated the daily deployment and utilization of 50–60 vehicles for international tourism operations, optimizing scheduling and fleet productivity and promoted and sold last-minute transportation services, increasing vehicle utilization and revenue. Managed bookings, cancellations, operational disruptions, and customer escalations involving payments, disputes, and service changes. Collaborated with suppliers, drivers, and cross-functional teams to ensure service quality while providing multilingual customer support via phone, email, chat, and in person. Trained and supported new team members, assigned daily operational tasks, and assisted with supervisory responsibilities when required.

Sales & Lead Generation

Marketing Storm Leads
January 2021 - November 2021

Managed CRM tracking and organized sales pipelines. Generated and qualified leads through outbound prospecting, helping increase sales opportunities.

Administrative Assistant

Soma Industrial
January 2018 - December 2021

Managed records, payment tracking, and scheduling. Supported administrative workflows, documentation, and operational coordination.

Smart Scores

Communication
70
Role Fit
85
Adaptability
70
Problem-solving
80

Smart Skills

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