Simera Professional Key (SPK)

Debora E

Brasil

Customer Service & Marketing Assistant

10+ yrs exp

Skills

Customer Experience
Customer Relationship Management
Customer Retention
Customer Satisfaction
Customer Support
Risk Management
Talent Management
Team Management
Technical Support
Time Management
User Experience (UX)
Allocation Management
Canva
Canvas
CRM Software
Customer Relations
Customer Success
FB Business Suite
Google Workspace
HR Platforms
Kustomer
Meta Business
Microsoft Office 365
Microsoft Office Suite
Microsoft Teams
MS Software
Notion
Slack
Tech Support
TMW Software
Task Management
Customer Segmentation
Client Relationship Management
Cross-functional Collaboration
Customer Onboarding
Office Management
IT and Technical Support
Sales Support
Customer Service Specialist
Client Management
Microsoft Office
remote work
Client Relationship Management,
notion
Time Management,
Meta business suite
Time-Management
Email, Live Chat, and Phone Support
Technical Support Manager
Google Workspace Suite
Supplier Relationship Management
Relationship Managment
CRM Platforms
Post-Sales Support
Relationship management
B2B Sales & Client Relationship Management
customer suport
Googleworkspace
Client Onboarding & Relationship Management
Cross functional Collaboration
Client Support Specialist
Cross-Functional Team Collaboration
Customer Support Specialist
Cross-functional Team Coordination
Cross-functional Coordination
Crossfuntional Colaboration
Cross-Functional Collaboaration
CRM and Client Relationship Management
Cross-Cultural Collaboration
Client Relationship Managements
CRM & Software
IT technical support
Cross-Functional Collaboration & Oversight
Technical Support (SaaS)
Cutomer experience
SaaS Customer Onboarding
port sales support
Carrier Relationship Management
IT Customer Support
B2B Relationship Management
Debt Management
Escalation Management
Client Relations Management (CRM)
Calibration Management
IT Technical Support
Cross‑functional Collaboration
Tme Management
Customer Experience (CX) Strategy
Basic Microsoft Office
Customer Success Lead

Debora E

Brasil

Customer Service & Marketing Assistant

10+ yrs exp

Skills

Customer Experience
Customer Relationship Management
Customer Retention
Customer Satisfaction
Customer Support
Risk Management
Talent Management
Team Management
Technical Support
Time Management
User Experience (UX)
Allocation Management
Canva
Canvas
CRM Software
Customer Relations
Customer Success
FB Business Suite
Google Workspace
HR Platforms
Kustomer
Meta Business
Microsoft Office 365
Microsoft Office Suite
Microsoft Teams
MS Software
Notion
Slack
Tech Support
TMW Software
Task Management
Customer Segmentation
Client Relationship Management
Cross-functional Collaboration
Customer Onboarding
Office Management
IT and Technical Support
Sales Support
Customer Service Specialist
Client Management
Microsoft Office
remote work
Client Relationship Management,
notion
Time Management,
Meta business suite
Time-Management
Email, Live Chat, and Phone Support
Technical Support Manager
Google Workspace Suite
Supplier Relationship Management
Relationship Managment
CRM Platforms
Post-Sales Support
Relationship management
B2B Sales & Client Relationship Management
customer suport
Googleworkspace
Client Onboarding & Relationship Management
Cross functional Collaboration
Client Support Specialist
Cross-Functional Team Collaboration
Customer Support Specialist
Cross-functional Team Coordination
Cross-functional Coordination
Crossfuntional Colaboration
Cross-Functional Collaboaration
CRM and Client Relationship Management
Cross-Cultural Collaboration
Client Relationship Managements
CRM & Software
IT technical support
Cross-Functional Collaboration & Oversight
Technical Support (SaaS)
Cutomer experience
SaaS Customer Onboarding
port sales support
Carrier Relationship Management
IT Customer Support
B2B Relationship Management
Debt Management
Escalation Management
Client Relations Management (CRM)
Calibration Management
IT Technical Support
Cross‑functional Collaboration
Tme Management
Customer Experience (CX) Strategy
Basic Microsoft Office
Customer Success Lead

Experience
Education

Customer Service & Marketing Assistant

Lampião Comunicações

August 2024 - June 2026

Delivered customer support through phone, email, chat, and messaging platforms. Resolved customer inquiries while maintaining high customer satisfaction. Collaborated with internal teams to improve communication and service quality. Supported customer retention and engagement initiatives.

Sales & Customer Service Representative

Britanic Center Sul

March 2021 - July 2024

Managed 40–60 customer interactions daily. Exceeded monthly sales targets by 15%. Built strong customer relationships and increased retention. Assisted with onboarding and administrative processes.

Sales & Customer Service Associate

Minds English School

January 2021 - December 2023

Assisted prospective and existing students with enrollment and service inquiries. Resolved customer concerns and supported retention efforts. Maintained ongoing communication with students and families.

Client Relations Specialist

Legal Consultant

May 2013 - August 2020

Managed client portfolios and served as primary point of contact. Resolved complex client concerns through communication and negotiation. Built long-term client relationships and maintained high service standards. Maintained accurate documentation and compliance procedures.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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