Currently serving as one of the Operations Managers and the Head of Human Resources, overseeing end-to-end talent acquisition and client relations while managing the full HR and operations lifecycle. Oversee the entire employee lifecycle, including recruitment strategy, candidate screening and interviewing, onboarding, training, performance management, employee relations, compliance, and offboarding. Design and implement HR policies, internal processes, and operational workflows that support organizational goals and ensure efficiency across departments. Work closely with leadership and clients to align workforce needs with business objectives, manage staffing plans, improve retention, and maintain a structured, people-focused work environment. Support the CEO in a BDR (Business Development Representative) capacity, assisting with executive-level coordination, stakeholder management, and the delegation of responsibilities to ensure smooth and efficient HR and operational processes. Provide hands-on operational and technical support, assisting teams with the implementation and adoption of new systems, tools, and internal platforms. Actively lead and participate in training sessions, supporting agents during onboarding, system updates, and process changes to ensure smooth transitions and operational continuity. Manage operational performance, internal systems, and cross-functional coordination, ensuring smooth communication, accountability, and continuity in a fully remote setting. Focus is on building scalable processes, supporting team development, and maintaining high standards of service and operational excellence.

Provided over-the-phone interpretation services across multiple sectors. Facilitated clear and accurate communication between English and Spanish speaking parties while maintaining professionalism, confidentiality, and cultural sensitivity. Handled interpretation calls in various industries, ensuring effective communication in fast-paced and high-pressure situations. Consistently adhered to interpretation standards, ethical guidelines, and quality expectations while supporting clients, service providers, and internal teams through real-time language interpretation.

As a Bookkeeper, I managed purchase and sales records for local businesses, ensuring accurate financial documentation to support tax preparation and reporting. As a Translator, I provided English–Spanish and Spanish–English document translation, ensuring accuracy, clarity, and cultural relevance across administrative, academic, and business-related materials. As a Tutor, I delivered one-on-one bilingual support, across all core subjects for students from 1st through 8th grade, adapting teaching methods to individual learning styles and academic needs to improve comprehension and performance. These experiences strengthened my ability to multitask across disciplines, communicate complex information clearly, and deliver reliable, detail-oriented support in client-focused environments.

Served in a multi-functional leadership role overseeing Human Resources, Telemarketing, and Front Desk operations for the Atlántida department and surrounding islands. Managed the full HR cycle including recruitment, interviewing, hiring, onboarding, payroll administration, vacation and sick leave control, enforcement of dress code and company policies, as well as employee relations for new hires and former staff. Supervised telemarketing and front desk teams, coordinated and monitored sales and service routes, and acted as route supervisor to ensure operational efficiency. Provided administrative support as needed in accounting, warehouse, and cash handling functions, working closely with the General Plant Manager within a lean administrative team of five, demonstrating strong adaptability, leadership, and cross-departmental coordination.

Worked as a Health Insurance Sales Agent, providing medical insurance solutions to clients, primarily targeting realtors and professionals within the US market, recommending tailored health insurance plans to meet individual and business requirements.