Provided high-level administrative support to the General Management of a real estate development firm. Managed reporting, correspondence, and meeting coordination across active and new projects. Served as liaison with current and prospective clients in construction and logistics; prioritized strategic initiatives.

Provided high-level administrative support to the CEO of a real estate development firm. Managed reporting, correspondence, and meeting coordination for existing and new projects. Facilitated communication with current and prospective clients in both logistics and construction. Ensured efficient operations and prioritized strategic initiatives through strong organization. Provided support in project management for both ongoing and new projects.

Optimized resource use per account and led workforce planning across multiple accounts, coordinating several projects in parallel.

Monitored SLA compliance live and reported on service levels and workforce control.

Developed reports on service levels, staffing, and workforce control. Monitored real-time performance to ensure compliance with service level agreements.

Designed and managed staff work schedules according to operational demand and service level agreements (SLAs). Analyzed volume and traffic patterns to forecast staffing needs. Coordinated shifts, breaks, and absences, balancing operational efficiency with employee satisfaction. Collaborated with Workforce Management and supervisors to adjust scheduling in real time; generated compliance and schedule adherence reports.

Built staff schedules against operational demand and SLAs; forecasted headcount from volume patterns and adjusted scheduling in real time.

Provided customer support and technical assistance, including website creation and domain management.

Delivered quality reporting and data analysis; provided one-on-one feedback tied to KPIs and operational standards.

Created quality performance reports. Conducted data analysis to improve quality performance in the phone line of business. Tracked performance through one-on-one feedback sessions focused on meeting KPIs, operational standards, and improvement opportunities.

Delivered technical support and customer service; assisted with website creation and domain management.

Provided phone-based technical support.

Ran daily store operations, including inventory control and customer service. Oversaw product marketing initiatives to drive sales.