Leadership in executive strategy and operational execution aligned with corporate objectives. Managed and implemented processes under CSIA methodologies, including CRM optimization for commercial and service areas. Developed, monitored, and controlled KPIs, OKRs, and strategic metrics for executive management and board reporting. Prepared executive reports, performance analysis, and presentations for the Board of Directors and key stakeholders. Administered and optimized enterprise platforms such as Odoo, integrating commercial and operational functions. Designed and maintained live dashboards for real-time monitoring of sales, operations, and organizational performance. Coordinated strategic Key Account Management (KAM), business development, and customer relationship management for strategic clients. Conducted commercial forecasting analysis and developed sales strategies focused on growth and international expansion. Planned and coordinated participation in international trade fairs, including the Baltimore Expo, and partnership development with Germany-based organizations. Managed institutional relations and collaborated with government entities, business chambers, and economic development forums.

Managed global meetings, organizing and scheduling across multiple time zones (Europe, Asia, and Central America). Coordinated reports and presentations, managing communications with internal and external stakeholders. Oversaw participation in international trade shows, such as Riva del Garda, Italy, and trend exploration trips to New York, Los Angeles, and London. Organized the 'Acompañando Vidas' Race with 300 participants. Planned and executed events including assemblies, shareholder meetings, year-end celebrations, International Women’s Day, and presidential transitions. Collaborated on cause-oriented projects for the 'Acompañando Vidas' clinic. Reviewed financial statements, balance sheets, profitability, ROI, and IRR. Oversaw the execution of various internal projects. Managed accounts, opened holdings, and prepared annual filings in Hong Kong and Switzerland. Developed and optimized annual calendars for travel, trade shows, and conferences. Administered corporate AMEX cards and related expenses. Maintained strong relationships with principal clients and major suppliers. Managed APEC Business Travel Card applications for efficient international travel. Coordinated cross-functionally between executive leadership, sales, marketing, and operations to ensure strategic execution. Managed strategic expansion projects, commercial alliances, and organizational growth initiatives. Oversaw commercial indicators, profitability, and key account performance metrics. Generated business intelligence and market analysis to support executive decision-making. Developed international business relationships and high-level corporate networking.

Served as the point of contact and liaison between executives, employees, clients, and external partners. Ensured the timely and accurate flow of information. Managed executive schedules and organized meetings. Arranged travel and accommodations. Monitored daily expenses and prepared weekly, monthly, or quarterly reports. Supervised the performance of other administrative staff. Maintained office supply inventory and ensured resources were up to date. Recorded and distributed meeting minutes. Screened and directed phone calls, and managed correspondence in Mexico and the United States.

Maintained accurate records of employee personal information, salary changes, benefits, attendance, and vacation tracking. Assisted in the hiring process by coordinating job offers, reviewing resumes, scheduling interviews, conducting background checks, and managing applicant tracking systems. Facilitated the onboarding process for new employees, including preparing documentation, coordinating orientation sessions, and updating employee handbooks. Supported the planning and scheduling of training programs and workshops. Assisted in tracking employee training records and ensuring compliance with training requirements.