Led the organization's technology strategy, ensuring alignment between processes, people, systems, and business objectives. Managed digital transformation and innovation initiatives focused on process optimization, automation, technology adoption, and continuous improvement. Directed technology projects focused on operational efficiency, customer experience, omnichannel, and strengthening the service model. Coordinated technical and functional teams to ensure correct implementation, support, and evolution of digital solutions. Defined management indicators, service standards, and monitoring mechanisms to ensure operational continuity, quality, and compliance. Promoted the integration of technological solutions to improve decision-making, internal productivity, and the end-user experience. Key achievements: Led digital transformation initiatives aimed at strengthening operational efficiency and customer experience. Aligned processes, technology, and teams to drive the implementation of high-impact digital solutions. Strengthened the focus on continuous improvement within the IT area, contributing to a more structured, measurable, and business-oriented management.

Directed IT service operations, ensuring compliance with deliverables, service levels, operational quality, and customer satisfaction. Led teams of over 150 employees, promoting productivity, collaboration, performance, and achievement of strategic objectives. Managed critical technology projects, ensuring planning, execution, monitoring, risk control, and timely delivery. Implemented agile methodologies, management indicators, and continuous improvement models to optimize delivery times, quality, and efficiency. Managed relationships with corporate clients, acting as a strategic point between business needs and technological solutions. Developed commercial functions as Account Manager, managing pipeline, forecast, booking, proformas, consultative offers, and B2B opportunity tracking. Conducted consultative visits, needs assessment, negotiation with key accounts, and development of value proposals for strategic clients. Coordinated multifunctional teams in dynamic environments, ensuring continuity, profitability, and fulfillment of client commitments. Key achievements: Reduced service incidents by 40% through training programs, operational improvement, and strengthening the service model. Increased customer satisfaction by 30% through a more structured management of services, KPI tracking, and continuous improvement. Reduced critical project deployment time by 40% through the implementation of strategic indicators and deliverable control. Increased annual team productivity by 35%, consolidating a collaborative and results-oriented work culture. Optimized development and delivery processes, reducing times by 20% and increasing profitability by 15%. Increased B2B sales by 25% through consultative key account management, negotiation, and development of commercial opportunities. Strengthened corporate client loyalty through close, technical, and business-value oriented management.

Directed high-impact technology projects, ensuring compliance with scope, time, budget, quality, and customer satisfaction. Coordinated technical and functional teams in the execution of software projects, technology integration, and process improvement. Managed the planning, monitoring, risks, resources, schedules, and deliverables of IT projects. Implemented agile methodologies to optimize execution, prioritization, communication, and progress control. Assisted clients in defining needs, gathering requirements, and validating technological solutions. Managed communication with stakeholders, ensuring traceability, progress visibility, and commitment fulfillment. Key achievements: Directed high-impact IT projects delivered on time in 95% of cases. Increased client satisfaction by 31% through more effective project management, monitoring, and communication. Reduced delivery times by 25% through the implementation of agile methodologies. Strengthened the coordination of multifunctional teams in dynamic and demanding environments.