Performing adversarial testing (Red Teaming) to identify safety risks, biases, and vulnerabilities in Large Language Models (LLMs). Auditing AI-generated outputs to ensure compliance with ethical guidelines and linguistic precision. Synthesizing complex technical findings into actionable reports to improve model reliability.

Led B2B account operations, ensuring full compliance with contractual terms and service level agreements (SLAs). Implementing strategic workflows to optimize account health and client retention through data-driven analysis. Aligning technical operational solutions with corporate client requirements.

Utilized Salesforce CRM to audit customer journeys and implementation workflows. Optimized service standards by integrating data integrity with quality-of-service metrics.

Managed high-stakes operational contingencies and baggage claims under strict international aviation laws. Audited documentation and handled sensitive passenger data, ensuring 100% alignment with global quality and security protocols.

Provided specialized support and managed documentation control at the Port of Buenos Aires.

Executed rigorous international documentation control and security verification using SABRE and Amadeus. Led airport operational teams, overseeing compliance with security mandates while maintaining premium service standards. Recognized as Stand Out Agent (2008) for excellence in leadership and protocol adherence.

Developed foundational expertise in the tourism and leisure industry, focusing on high-level customer service and international regulations.