Currently providing advanced technical support for Hospitable through chat and email channels. Handle escalated and complex technical cases as an L3 Support Specialist. Troubleshoot platform-related issues, identify root causes, and collaborate with internal teams to improve user experience and resolution efficiency. Support hosts using vacation rental platforms and property management integrations while maintaining high customer satisfaction standards.

Delivered technical support through chat and email for Privy, a marketing platform focused on e-commerce and Shopify integrations. Assisted users with pop-up campaigns, email marketing tools, integrations, and platform troubleshooting. Guided clients through technical solutions while maintaining a client-focused and educational approach.

Provided customer support via calls and email for Lula, an automotive insurance for car rentals. Assisted clients with policy-related questions, account support, and issue resolution while maintaining strong communication standards. Coordinated with internal teams to ensure timely and effective solutions for customers.

Assisted U.S.-based clients with inquiries related to 2021 tax return processes through phone and email support. Guided users through documentation, submission status, and general account-related concerns while maintaining compliance and professionalism. Managed high-volume support interactions with accuracy and attention to detail.

Assisted clients with inquiries and guided them through resolution processes. Ensured client satisfaction by maintaining a friendly, solution-oriented approach. Documented case details accurately and followed up on client needs.

Provided inbound customer support via phone calls and email for Palmetto Solar, assisting clients with account inquiries, service updates, billing concerns, and appointment coordination. Maintained professional and empathetic communication while handling high-volume interactions in a fast-paced environment. Assisted customers through troubleshooting and resolution processes while ensuring customer satisfaction and accurate documentation. Managed customer records, follow-ups, and escalations when necessary.

Delivered real-time English Spanish interpretation services during live calls between clients and representatives. Ensured accurate communication while maintaining professionalism, confidentiality, and cultural sensitivity. Assisted in facilitating clear understanding during customer service and support interactions.

Created custom branding, logos, social media graphics, and marketing materials for diverse clients, delivering visually compelling and tailored solutions. Collaborated directly with clients to understand their vision and translate ideas into cohesive design projects, improving client satisfaction and repeat business. Managed all aspects of projects independently, including scheduling, revisions, and final deliverables, strengthening time management and organizational skills. Applied knowledge of graphic design principles, typography, and color theory to create professional and impactful designs. Utilized Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere, After Effects) to produce high-quality visual content for both digital and print media.