Delivered high-quality customer service in a fast-paced retail environment. Resolved customer inquiries while maintaining brand and service standards. Developed strong communication, teamwork, and problem-solving skills.

Provided chat-based customer support for PlayStation users in Portuguese. Assisted customers with account access, billing inquiries, and technical issues. Maintained high accuracy, response quality, and customer satisfaction metrics.

Founded and managed an independent entrepreneurship project focused on digital marketing. Developed branding, social media content, and promotional strategies. Managed customer engagement, sales communication, and online presence.