Strengthened expertise as a consultative sales professional, managing high-ticket moving services with an average deal size of €450. Successfully operated in the European market, serving Spain and the UK. Developed foundational experience with HubSpot CRM to optimize the sales pipeline. Executed a hybrid inbound–outbound sales strategy, handling an average of 80 outbound calls and 15 inbound calls per day.

Provided support to customers interested in booking travel packages (hotels, flights, rental cars) and guided them through the booking process. Applied sales psychology and tactics such as creating a sense of urgency, scarcity, and assuming the sale. Implemented follow-up strategies for customers with billing or information issues.

Delivered support to clients by managing service claims. Offered home protection plans after completing each claim, demonstrating effective upselling and cross-selling strategies.

Coordinated remote maintenance services for heavy transport fleets, acting as a bridge between drivers, workshops, and road service providers. Performed preliminary on-call diagnostics, processed payments, and managed invoicing and documentation.

Provided phone-based customer support for AT&T’s Loyalty Department. Followed structured call flows, handled diverse customer inquiries, and resolved high-pressure situations.

Delivered customer service and met sales targets. Filled in for the store manager, overseeing staff operations and mastering ICG Front Boutique software. Tracked and analyzed sales metrics including conversion rates and average tickets.