Performed testing in IBM AS/400 environments using SQL and CL commands, validating business-critical financial workflows. Executed exploratory, regression, and UAT testing, ensuring stability of core insurance and financial systems. Evaluated user stories, designed and executed tests. Designed and managed test cases in Jira/Xray, improving test coverage and traceability. Validated documentation quality throughout the development process and for user stories. Utilized Scrum methodology.

Enhanced software quality by meticulously executing more than 100 manual test cases and identifying defects. Developed automated test scripts using Selenium + Python (POM), improving regression efficiency by 18%. Reduced the need for rework by diligently documenting test results, ensuring accurate representation of software performance metrics. Ensured optimal user experience by conducting usability tests and providing actionable feedback for improvement. Improved product stability with thorough regression testing, ensuring seamless software updates. Increased team efficiency by actively participating in Agile/Scrum meetings, sharing insights, and suggesting improvements.

Resolved 10–15 technical tickets daily, troubleshooting system issues and ensuring timely resolution. Collaborated with internal teams to identify recurring defects and improve system reliability. Participated in regular team meetings to discuss ongoing cases, share progress updates, and identify opportunities for collaboration. Answered customer support inquiries via specialized ticket tracking platforms.

Performed functional and exploratory testing to validate e-commerce workflows and payment processes. Gained experience creating and executing manual testing. Reported and tracked defects using bug tracking tools, ensuring proper documentation and resolution. Ensured end-to-end commerce flow functionality, reducing user-facing issues. Educated clients on how to use the website and its advantages properly. Ensured the commerce flow worked correctly on the website. Met with clients as needed to explain proper website usage for purchases, upgrades, and to address any questions.

Assisted patients with scheduling appointments and provided general information about appointments.

Assisted customers with banking inquiries, informed customers about best practices to manage their bank accounts. Responded to customer needs through competent customer service and prompt problem-solving skills. Used company troubleshooting resolution trees to evaluate technical problems while leveraging personal expertise to find appropriate solutions.