Simera Professional Key (SPK)

Jethzabel M

Panama

Customer Service Agent (Technical Support and Sales)

$ 2,100/month

2 yrs exp

My name is Jethzabel and I’m very excited to be available to fulfill all your requirements and be part of your team

Skills

Analytical Skills
Cash Management
HR Management
IT Management
Management
Sales Enablement
Sales Management
Stress Management
Talent Management
Technical Support
Ad Management
Case Management
Facilities Management
Fleet Management
PR Management
Sales Order Management
Staff Management
Tech Support
Conflict Resolution
Complaint Resolution
Scope Management
Excel
Email Management
Candidate Experience Optimization
English
Sales Manager
IT and Technical Support
Analytical skills
Technical Support Manager
Bilingual Customer Support
Sales Managment
ERP Management
Faxes Management
P&L Management
IT technical support
Technical Support (SaaS)
Release Management
KPI Management
IT Technical Support
RAID Management
Gmail Management

Jethzabel M

Panama

Customer Service Agent (Technical Support and Sales)

$ 2,100 /month

Part Time: $ 1,250/month

2 yrs exp

My name is Jethzabel and I’m very excited to be available to fulfill all your requirements and be part of your team

Skills

Analytical Skills
Cash Management
HR Management
IT Management
Management
Sales Enablement
Sales Management
Stress Management
Talent Management
Technical Support
Ad Management
Case Management
Facilities Management
Fleet Management
PR Management
Sales Order Management
Staff Management
Tech Support
Conflict Resolution
Complaint Resolution
Scope Management
Excel
Email Management
Candidate Experience Optimization
English
Sales Manager
IT and Technical Support
Analytical skills
Technical Support Manager
Bilingual Customer Support
Sales Managment
ERP Management
Faxes Management
P&L Management
IT technical support
Technical Support (SaaS)
Release Management
KPI Management
IT Technical Support
RAID Management
Gmail Management

Experience
Education

Customer Service Agent (Technical Support and Sales)

Alorica Panama

January 2025 - present

Managed comprehensive technical and commercial requirements for international clients in English. Consistently exceeded sales goals and quality metrics (CSAT/NPS). Resolved complex technical incidents through logical analysis and effective communication. Managed digital support tools and real-time databases.

Event Collaborator (Internship/Project)

Santa Maria Golf Club, Latin American Amateur Championship

January 2024 - January 2024

Provided logistical support as a caddie for participating golfers and attendees during the international tournament. Represented the ¡Supérate! Center, demonstrating leadership skills and participation in high-profile events.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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