Own the full enterprise sales cycle, from prospecting and discovery through commercial negotiations, implementation, and long-term account development. Develop strategic relationships with procurement teams, executives, and key decision-makers within major airline customers including LATAM, Azul, GOL, Copa Airlines, British Airways, and Ethiopian Airlines. Design tailored transportation solutions aligned with each customer's operational and business requirements. Lead commercial negotiations supporting enterprise transportation contracts generating over R$400K in Monthly Recurring Revenue (MRR) and approximately 3,000 transportation services per month. Coordinate cross-functional teams across Operations, Finance, Customer Success, and Technology to ensure seamless implementations and high customer satisfaction. Conduct Executive Business Reviews (QBRs), presenting operational KPIs, performance insights, and continuous improvement initiatives to executive stakeholders. Drive business process optimization through AI-powered workflow automation, improving scalability and operational efficiency.

Managed a portfolio of strategic enterprise airline accounts across North America, South America, and Europe, serving as the primary commercial point of contact for customers including LATAM, Azul, Air France, American Airlines, Aeromexico, Ryanair, and Viva Air. Built long-term executive relationships, driving customer retention, operational excellence, and strategic account growth. Managed a global network of 120+ transportation and hospitality supplier contracts, leading supplier sourcing, commercial negotiations, pricing analysis, and vendor performance management. Led the successful rollout of MyCrewCare in Brazil, onboarding 20+ transportation providers and coordinating implementation, supplier onboarding, customer communications, and change management. Conducted Executive Business Reviews (QBRs) and prepared executive presentations with KPIs, service performance, and strategic recommendations. Managed complex customer escalations while consistently meeting SLA commitments across international operations. Maintained CRM records, account planning, and customer engagement activities using Salesforce.

Qualified enterprise B2B opportunities across English, Spanish, and Portuguese-speaking markets through consultative discovery conversations. Identified customer needs, pain points, and buying potential to deliver high-quality sales opportunities to Account Executives. Maintained CRM accuracy, pipeline hygiene, and activity tracking to support data-driven sales decisions. Consistently achieved KPI targets within a high-volume, performance-driven outbound sales environment. Collaborated closely with Account Executives to improve conversion rates and accelerate customer acquisition.