Coordinate communication and administrative support activities across multiple municipal projects. Assist with project coordination and information management, ensuring timely follow-up and accurate reporting. Prepare technical reports and support internal processes, contributing to efficient cross-team workflows.

Provided customer support through calls, chats, and emails for UK-based e-commerce clients. Resolved customer inquiries and service issues, maintaining high satisfaction standards. Categorized and managed customer service requests according to account-specific protocols. Participated in training and onboarding processes for new team members on the Aosom UK account.

Assisted customers through phone and email support for a UK healthcare services account. Responded to appointment scheduling and service-related inquiries. Maintained professional and efficient customer interactions while managing follow-up processes.

Conducted outbound calls and customer follow-ups regarding legal services and debt collection cases. Provided clear information about legal services, payment arrangements, and account resolutions. Maintained effective, empathetic communication while handling sensitive financial matters.

Assisted customers with prepaid mobile phone services and account activation. Handled customer complaints and provided effective solutions to service-related issues. Troubleshot technical problems, ensuring customer satisfaction through responsive support.