Conducted account profiling and business research to identify opportunities across assigned accounts. Managed daily outreach activities including approximately 35 calls, 35 emails, and 35 newly profiled accounts per day. Qualified business needs through discovery conversations focused on Microsoft 365, Copilot, Azure, automation, CRM solutions, and digital transformation initiatives. Created qualified opportunities and coordinated handoffs to technical sales teams and Microsoft partners. Managed CRM documentation, pipeline progression, lead tracking, and follow-up activities using Microsoft Dynamics 365 and Sales Navigator. Consistently achieved activity and opportunity-generation targets.

Managed inbound inquiries from prospective clients seeking legal assistance. Conducted lead qualification, information gathering, and eligibility assessments. Maintained professionalism and empathy while handling sensitive client situations.

Assisted U.S.-based customers with travel reservations, accommodations, and related services. Applied consultative sales techniques to identify customer needs and maximize booking value. Consistently exceeded conversion expectations and achieved performance above company benchmarks.

Assisted customers with wireless products, account services, device upgrades, roaming solutions, and mobile plans. Generated revenue through proactive cross-selling and upselling strategies. Ranked among top-performing representatives while maintaining customer satisfaction standards.

Delivered technical support and protection plan solutions for AT&T customers. Consistently exceeded sales targets and ranked among top-performing sales representatives. Achieved multiple high-production sales days, including up to 5 sales in a single day.

Managed collections and account recovery activities for U.S.-based customers. Negotiated payment arrangements and resolution strategies for delinquent accounts. Ranked among top-performing collectors through strong negotiation and customer management skills.