Provided omnichannel customer service (phone, chat, email, and digital channels). Resolved operational queries and claims with 95% first contact resolution (FCR). Managed customer loyalty and retention, achieving a 20% increase in retention. Consistently met over 98% in quality and satisfaction indicators (CSAT / NPS). Managed high volumes of interactions while maintaining quality standards and response times. Handled electronic payments and administrative operations.

Provided customer service and administrative management according to commercial procedures. Conducted consultative sales of products and services, increasing the average ticket by 18%. Managed cash register opening and closing, and processed cash and electronic payments. Managed customer portfolio and loyalty, reducing churn by 25%. Met and exceeded monthly commercial objectives (110% average).

Controlled and reconciled operational information with 99% accuracy. Coordinated inter-area activities and monitored logistics processes. Implemented improvements that reduced operational discrepancies by 40%.

Provided specialized after-sales service and resolved claims. Managed and analyzed customer satisfaction surveys (NPS / CSAT). Implemented improvements that reduced recurring claims by 18%.