Simera Professional Key (SPK)

Andres A

Honduras

Operations Supervisor

$ 1,900/month

10+ yrs exp

Skills

Continuous Improvement Process
Customer Experience
Customer Retention
Operations Management
Performance Management
Strategic Planning
Business Operations Management
Customer Relations
Google Workspace
KPI Analysis
Kustomer
Microsoft Office 365
Microsoft Office Suite
Workforce Management
Customer Segmentation
Reputation Management
ROI Analysis
Team Leadership
High-Performance Team Management
QA
Microsoft Office
Operations Manager
Operations Management Tasks
Integration Management.
Customer Experience Analyst
Continous Improvement;
Operational Management
Operating Systems Management
Google Workspace Suite
Customer Experience Strategy
Strategic planing
Continuous Process Improvement
Workflow Management
Programme Management
Work Order Management
Global Team Leadership
Googleworkspace
Customer-Facing Experience
- Strategic planning
Workforce Data Management
Work Force management
Cutomer experience
Operation Management
Operations Management:
Airbnb Operations Management
Reservations Management
Strategic Account Planning
Dealer Performance Management
Strategic Operations Management
KPI and performance management
HR Operations
Operations Managment
Continuous Improvement
Basic Microsoft Office

Andres A

Honduras

Operations Supervisor

$ 1,900 /month

10+ yrs exp

Skills

Continuous Improvement Process
Customer Experience
Customer Retention
Operations Management
Performance Management
Strategic Planning
Business Operations Management
Customer Relations
Google Workspace
KPI Analysis
Kustomer
Microsoft Office 365
Microsoft Office Suite
Workforce Management
Customer Segmentation
Reputation Management
ROI Analysis
Team Leadership
High-Performance Team Management
QA
Microsoft Office
Operations Manager
Operations Management Tasks
Integration Management.
Customer Experience Analyst
Continous Improvement;
Operational Management
Operating Systems Management
Google Workspace Suite
Customer Experience Strategy
Strategic planing
Continuous Process Improvement
Workflow Management
Programme Management
Work Order Management
Global Team Leadership
Googleworkspace
Customer-Facing Experience
- Strategic planning
Workforce Data Management
Work Force management
Cutomer experience
Operation Management
Operations Management:
Airbnb Operations Management
Reservations Management
Strategic Account Planning
Dealer Performance Management
Strategic Operations Management
KPI and performance management
HR Operations
Operations Managment
Continuous Improvement
Basic Microsoft Office

Experience
Education

Operations Supervisor

Collective Solutions

January 2024 - present

Led daily operations for an international customer retention campaign. Drove Save Rate, CSAT, QA, productivity, SLA, attendance, and conversion results. Coached supervisors and agents through structured performance reviews and action plans. Analyzed operational data to identify trends and implement improvement strategies. Collaborated cross-functionally to achieve business objectives.

Procurement Officer

Collective Solutions

January 2021 - December 2023

Managed procurement lifecycle, vendor relationships, purchasing, invoicing, and financial controls.

Customer Service Representative

Collective Solutions

January 2020 - December 2020

Provided bilingual customer support while consistently delivering excellent customer experiences.

Campaign Supervisor

Alorica

January 2019 - December 2020

Managed sales operations, coached agents, monitored KPIs, and exceeded campaign goals.

Leadership Roles

T-Mobile & Jimmy John's

January 2012 - December 2018

Managed retail and restaurant operations, customer service, staffing, training, inventory, and sales performance.

Finance & Accounting Administrator

TUPSA

Oversaw accounting, finance, purchasing, and administrative operations.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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