Simera Professional Key (SPK)

Karen T

Panama

Administrative and Customer Service Coordinator

10+ yrs exp

Skills

Adaptability
Cash Management
Emotional Intelligence
HR Management
HR Negotiation
IT Management
Management
Negotiation
Operations Management
Problem Solving
Risk Management
Talent Acquisition
Time Management
Ad Management
B2B Sales
B2C Sales
Case Management
Commercial Management
Cost Management
CRM Management
Data Management
Digital Project Management
E-commerce Management
PR Management
Strategic Sales
Telemarketing
Sales Closing
Conflict Resolution
Complaint Resolution
Problem-Solving
Remarketing
Asertive communication
Organizational Ability
Office Management
Tech marketing
Customer Service Excellence
work under preassure
Negociation
Assertive communication
Adaptabilid
Probelm Sloving
Guest Service Excellence
Customer service experience
Problem Solver
Digital Content Management
Operations Management Tasks
Problem-Solving:
Problem-solving.
Negotiations
adaptabilité
Adaptability.
operational efficiency
work under pressure
Customer Service Excellence:
Operational Management
adaptabilty
Problem - solving
Adaptabiity
file management
adpatability
Emotionally intelligent
Customer Support Excellence
ERP Management
Working Under Pressure
1. Customer Service Excellence
Executive Communication
CRM Tool Management
Operation Management
Problem Saving
Operations Management:
Adabiility
Adaptabilility
o Problem-Solving
CMS/CRM Management
Emotional resilience
RAID Management
Office Tools Management
Proble solving
Emotional intelligemce
Operations Managment
client acquisition
Interactive Communication

Karen T

Panama

Administrative and Customer Service Coordinator

10+ yrs exp

Skills

Adaptability
Cash Management
Emotional Intelligence
HR Management
HR Negotiation
IT Management
Management
Negotiation
Operations Management
Problem Solving
Risk Management
Talent Acquisition
Time Management
Ad Management
B2B Sales
B2C Sales
Case Management
Commercial Management
Cost Management
CRM Management
Data Management
Digital Project Management
E-commerce Management
PR Management
Strategic Sales
Telemarketing
Sales Closing
Conflict Resolution
Complaint Resolution
Problem-Solving
Remarketing
Asertive communication
Organizational Ability
Office Management
Tech marketing
Customer Service Excellence
work under preassure
Negociation
Assertive communication
Adaptabilid
Probelm Sloving
Guest Service Excellence
Customer service experience
Problem Solver
Digital Content Management
Operations Management Tasks
Problem-Solving:
Problem-solving.
Negotiations
adaptabilité
Adaptability.
operational efficiency
work under pressure
Customer Service Excellence:
Operational Management
adaptabilty
Problem - solving
Adaptabiity
file management
adpatability
Emotionally intelligent
Customer Support Excellence
ERP Management
Working Under Pressure
1. Customer Service Excellence
Executive Communication
CRM Tool Management
Operation Management
Problem Saving
Operations Management:
Adabiility
Adaptabilility
o Problem-Solving
CMS/CRM Management
Emotional resilience
RAID Management
Office Tools Management
Proble solving
Emotional intelligemce
Operations Managment
client acquisition
Interactive Communication

Experience
Education

Administrative and Customer Service Coordinator

Compañía Fotografía Licht

January 2018 - present

Leadership in closing sales of service packages and agreements, directly contributing to the business's profitability and cash flow. Strategic resolution of PQR (Requests, Complaints, Claims, and Suggestions), achieving client retention through effective mediation. Responsible for the general administration of the premises, including cash flow management, invoicing, and daily sales reports. Strategic coordination of appointments and services, ensuring schedule compliance and final client satisfaction. Management of corporate communications and prospect conversion through digital channels and social networks.

BTL Events Scheduler and Marketing Assistant

Daymon Interactions Marketing

January 2014 - December 2018

National Planning: Responsible for scheduling events, assigning stores and schedules nationwide for the entire Grupo Rey chain. Supply and Logistics Management: Direct coordination with suppliers for the retrieval of samples and supervision of field assistants to ensure promotional material reached each point of sale promptly. Sales Force Training: Led training for the team of promoters nationwide, delivering weekly conferences and classes on new products and client approach techniques. Development of Didactic Material: Created and structured study manuals on the benefits and characteristics of products to enable field personnel to execute effective sales. Marketing Support: Provided direct assistance in the design and setup of stands and brand activations in branches, ensuring correct corporate image.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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