Managed a portfolio of 15–20 active accounts across Latin America, covering the full sales cycle: outbound prospecting, closing, and post-sale. Led go-to-market in Brazil, bringing 6 new healthcare brands onto the platform, opening the market from scratch. Strategic liaison between clients and internal teams to drive customer retention and MRR growth. Stakeholder management with C-level decision-makers across the LATAM region.

100% quota attainment in the Mid-Market segment, selling conversational AI and WhatsApp Business / CPaaS solutions. Full sales cycle — inbound and outbound prospecting, negotiation, and closing mid- and long-term contracts. Cross-sell and upsell across a strategic account portfolio, focused on ARR expansion.

Managed a portfolio of 300+ Enterprise and Mid-Market accounts. Led expansion of a key financial services client: tripled MRR in 5 months, reaching R$500K/month in revenue. Positioned that client as the largest RCS buyer from Google in Brazil and one of Infobip's top global accounts. Internal benchmark for new business on product launches. Drove customer retention and churn reduction through KPI analysis and data-driven account strategies.

New business development for Enterprise accounts in Brazil with a consultative approach and structured go-to-market. Collaborated with PreSales, CSE, and leadership across the full sales cycle.

Full-cycle sales in the SMB segment with inbound lead qualification and pipeline management via Salesforce. Focus on Retail, Travel, eCommerce, and Banking.

Outbound prospecting across Latin America via cold calling, email, and social selling. Scheduled qualified meetings with stakeholders and C-level decision-makers.

Supported international clients in Brazilian operations (CKD process) and monitored management KPIs.

Credit analysis, risk underwriting, and financial assessment for Brazilian and international companies.