Simera Professional Key (SPK)

Nina D

Brasil

Business Analyst / Executive Assistant

3 yrs exp

Skills

Bilingual Communications
Business Analysis
Customer Relationship Management
Customer Support
Operations Management
Presentation
Problem Solving
Business Analyst
Canva
Canvas
Executive Assistance
Google Workspace
Microsoft Office 365
Microsoft Office Suite
Notion
Relationship Manager
Zendesk
Reputation Management
Client Relationship Management
Problem-Solving
Microsoft Suite
Creative Thinking
Operational Excellence
Microsoft Office
Problem-Solving Skills
Client Relationship Management,
notion
Multilingual Communication
Bilingual comunication
Problem-Solving:
Problem-solving.
Presentations
Google Workspace Suite
Supplier Relationship Management
Relationship Managment
Problem - solving
Business Analytics
Multilingual Communication (EN/ES/PT)
Relationship management
customer suport
Googleworkspace
Relatio management
Client Relationship Managements
Problem Saving
Carrier Relationship Management
o Problem-Solving
IT Customer Support
Reservations Management
B2B Relationship Management
Proble solving
Product Thinking
Microsoft office suite
Google Suite/Workspace

Nina D

Brasil

Business Analyst / Executive Assistant

3 yrs exp

Intro Video

Skills

Bilingual Communications
Business Analysis
Customer Relationship Management
Customer Support
Operations Management
Presentation
Problem Solving
Business Analyst
Canva
Canvas
Executive Assistance
Google Workspace
Microsoft Office 365
Microsoft Office Suite
Notion
Relationship Manager
Zendesk
Reputation Management
Client Relationship Management
Problem-Solving
Microsoft Suite
Creative Thinking
Operational Excellence
Microsoft Office
Problem-Solving Skills
Client Relationship Management,
notion
Multilingual Communication
Bilingual comunication
Problem-Solving:
Problem-solving.
Presentations
Google Workspace Suite
Supplier Relationship Management
Relationship Managment
Problem - solving
Business Analytics
Multilingual Communication (EN/ES/PT)
Relationship management
customer suport
Googleworkspace
Relatio management
Client Relationship Managements
Problem Saving
Carrier Relationship Management
o Problem-Solving
IT Customer Support
Reservations Management
B2B Relationship Management
Proble solving
Product Thinking
Microsoft office suite
Google Suite/Workspace

Experience
Education

Business Analyst / Executive Assistant

Media Mundi

September 2022 - March 2025

Served as a direct support to the CEO, collaborating on deal progression, scheduling, contract drafting, and strategic follow-ups. Managed business documents, acted as primary point of contact for partners, conducted research for business opportunities, and coordinated executive calendar and communications.

Customer Service & Customer Support

Linguix

September 2022 - March 2025

Provided multilingual support to customers via Zendesk, email,WhatsApp, and video calls, managing approximately 20 support tickets weekly with a focus on user satisfaction and efficiency Investigated and resolved platform and app issues by analyzing user activity; escalated complex cases to the development team when needed, ensuring a streamlined support process Participated in daily cross-functional team meetings to identify and communicate recurring issues, contributing to product improvements and long-term solutions Maintained detailed ticket records for future reference and trend analysis, helping the team track issue patterns and optimize resolution workflows.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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