Answer telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively. Maintain filing and recordkeeping systems with efficiency and accuracy. Identify and implement new processes and systems to reduce costs and increase efficiency. Handle data entry tasks to help client spend more time on executive commitments. Confirm appointments and schedule meetings to keep client on track, preventing double bookings and missed deadlines and appointments. Screen emails and declutter inbox by creating folders, labels and filters. Process invoices, bill payments and receipts to track finances, resulting in accurate financial records. Responding to customer issues to provide immediate resolution and improve retention. Coordinate general office duties such as filing, faxing and data entry. Update contact list and made changes to existing contacts to improve instant communication. Resolve customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks. Document customer correspondence in CRM to track requests, problems and solutions. Assist customers with making payments or establishing payment plans to bring accounts current.

Provide administrative support to boost firm's document production and legal correspondence. Respond to client calls and inquiries to deliver applicable information. Draft correspondence, documented data and submitted materials to appropriate parties. Perform all corporate services functions in connection with the designated portfolio of companies as outlined in the procedural guidelines. Agenda management and coordination of virtual meetings and conferences. Liaise with clients, law firms, government offices, service providers, corporate affairs registries, intermediaries, and other interested parties to ensure client instructions are carried out efficiently and accurately. Provide an excellent customer experience by adhering to MMG's established core values of responsiveness, attention to detail, personalized service and reliability.