Acted as functional lead and tech lead bridging stakeholders, process engineers, developers, and BI teams across complex digital transformation projects. Attended stakeholder interviews and workshops to elicit requirements for BI and actionable KPIs; translated business needs into data flow diagrams, BPMN models, business rules, and KPI/metric definitions aligned to strategic objectives. Defined backlog of functional requirements for BI and system development teams, ensuring compatibility with data models, calculation logic, and integration with websites and analytics layers. Collaborated with product owner and development team on dashboard and indicator design — defining aggregation levels, drill-down logic, RLS security, and actionable visualizations in Power BI and embedded context integration. Managed Agile delivery: backlog definition and prioritization, sprint planning, retrospectives, and velocity tracking to maximize value delivery. Developed training materials, user guides, and hands-on workshops to build sustainable data literacy and data-driven decision culture across organizations; tracked adoption metrics post-deployment. Delivered final product for organizations operating across LATAM and EMEA time zones in a fully remote, cross-cultural environment.

Served as functional lead and BI specialist for a begining to end multi-country BI platform implementation, coordinating requirements between the Senior Leadership Team, project managers, and TI teams across 4 countries. Defined data governance standards, data quality rules, and integration architecture connecting SQL Server, SharePoint, KoboToolbox, MS Forms, and Power BI. Designed and delivered training programs for senior leadership, project managers, and field teams on Power BI, data governance standards, and data-driven reporting — driving adoption of the BI platform across 4 countries. Facilitated Knowledge Management workshops to document processes, lessons learned, and decision frameworks; supported adaptive management cycles. Designed and delivered BI adoption programs for C-suite executives, directors, and operational teams — translating complex dashboards and data models into clear, actionable insights aligned to each audience's decision-making needs. Contributed to strategic planning (OKRs, KPIs, 2030 roadmap) aligned to SDGs, generating data models for the Central American Dry Corridor and ENAB initiatives.

Defined reporting requirements and data models for financial, demographic, and electoral processes; delivered structured Power BI dashboards and data pipelines to institutional decision-makers. Designed and prototyped data models for AI and Big Data solutions in the insurance sector, incorporating computer vision and machine learning components.

Defined indicator architecture and business rules for an open government electronic KPI system and further as project manager with contractor development team. Dashboard redesign for Competitiveness Observatory (energy, logistics, maritime, customs sectors). Coordinated requirements between business stakeholders and BI development; automated workflows with Power Automate to reduce operational overhead. Produced project management documentation and led software project coordination across concurrent workstreams.

Trained department heads and administrative staff on newly deployed dashboards and digital tools — ensuring adoption and effective use of BI outputs for operational decision-making. Led requirements gathering and functional specification for 2 institutional information systems; documented BPMN process flows and redesign opportunities. Delivered 21 Power BI dashboards across departments; applied Agile project management methodology for delivery coordination and progress reporting. Analyzed data life cycles to identify redesign and automation opportunities, generating measurable reductions in processing time and repetitive manual tasks.

ISO-9000 process analysis: performance indicators and compliance monitoring (2019–2020). Systems coordination: web/mobile development, Oracle georeferenced database and MySQL databases; satellite and orthophoto data integration for construction registry and GIS. Data architecture & modeling, Power Designer, BPMN.

13+ years managing operations, financial projections, process improvement, KPI's impementation and stakeholder coordination in a consulting company for Guatemala City Municipality's modernization.