Simera Professional Key (SPK)

June M

Kenya

Customer Support/Social Media Manager and Sales Associate

$ 2,300/month

3 yrs exp

My name is June Muthoni, and I am based in Nairobi, Kenya. I hold a Bachelor's Degree in Media and Communication from Zetech University, where I developed strong communication, interpersonal, and problem-solving skills that have been invaluable in my customer service career. Over the past three years, I have worked as a Customer Service & Sales Associate at House of Colognes and Perfumes. In this role, I assisted customers in selecting products that best suited their needs, responded to inqui…

Skills

  • Adaptability
  • Customer Relationship Management
  • Customer Service
  • Customer Support
  • Event Management
  • Inventory Management
  • Multitasking
  • Problem Solving
  • Product Knowledge
  • Sales
  • Vendor Management
  • Visual Communication
  • Incident Management
  • Microsoft Office 365
  • Microsoft Office Suite
  • Internal Communications
  • External Communications
  • Client Relationship Management
  • Written Communication
  • Verbal Communication
  • Customer Engagement
  • Customer Relationship Management (CRM)
  • Problem-Solving
  • Media Inventory Management
  • Investment Management
  • Oral and Written Communication
  • Multi-task
  • flexibility
  • Microsoft Suite
  • Intraday Management
  • Microsoft Office
  • Multi-Tasking
  • Customer Service Rep
  • Problem-Solving Skills
  • Adaptabilid
  • Effective Written Communication
  • Client Relationship Management,
  • Basic knowledge of digital marketing and graphic design
  • • Stakeholder Relationship Management
  • Content Creation and Social Media Growth
  • Customer Relationship Management (CRM) Tools
  • Customer Service Chat
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • adaptabilité
  • Inventory & Stock Management
  • Adaptability.
  • multi tasking
  • customer service,
  • Customer Service Agent
  • Customer Service & Relationship Management
  • Client Communication
  • Supplier Relationship Management
  • Relationship Managment
  • adaptabilty
  • Administrative & Virtual Assistant Skills
  • Problem - solving
  • Written & Verbal Communication
  • Adaptabiity
  • adpatability
  • email communication
  • email and calender management
  • customer suport
  • adaptability and problem solving
  • Good communication (written & verbal).
  • Order Processing
  • Product knowledge
  • experience in customer service
  • Customer serve
  • 1. Customer Service Excellence
  • Client Relationship Managements
  • Client Experience & Customer Service
  • Written Business Communication
  • Exceptionally Organized
  • Customer Communication
  • Problem Saving
  • Events Management
  • Flexibility
  • Adabiility
  • Adaptabilility
  • Carrier Relationship Management
  • o Problem-Solving
  • IT Customer Support
  • B2B Relationship Management
  • Adaptability in Fast-Paced Environments
  • AI Tools in Customer Support
  • Vendor Communication
  • coustomer service
  • Proble solving
  • SalesQL
  • Brand Communication

June M

Kenya

Customer Support/Social Media Manager and Sales Associate

$ 2,300 /month

Part Time: $ 2,250/month

3 yrs exp

Position Interview

My name is June Muthoni, and I am based in Nairobi, Kenya. I hold a Bachelor's Degree in Media and Communication from Zetech University, where I developed strong communication, interpersonal, and problem-solving skills that have been invaluable in my customer service career. Over the past three years, I have worked as a Customer Service & Sales Associate at House of Colognes and Perfumes. In this role, I assisted customers in selecting products that best suited their needs, responded to inqui…

Skills

  • Adaptability
  • Customer Relationship Management
  • Customer Service
  • Customer Support
  • Event Management
  • Inventory Management
  • Multitasking
  • Problem Solving
  • Product Knowledge
  • Sales
  • Vendor Management
  • Visual Communication
  • Incident Management
  • Microsoft Office 365
  • Microsoft Office Suite
  • Internal Communications
  • External Communications
  • Client Relationship Management
  • Written Communication
  • Verbal Communication
  • Customer Engagement
  • Customer Relationship Management (CRM)
  • Problem-Solving
  • Media Inventory Management
  • Investment Management
  • Oral and Written Communication
  • Multi-task
  • flexibility
  • Microsoft Suite
  • Intraday Management
  • Microsoft Office
  • Multi-Tasking
  • Customer Service Rep
  • Problem-Solving Skills
  • Adaptabilid
  • Effective Written Communication
  • Client Relationship Management,
  • Basic knowledge of digital marketing and graphic design
  • • Stakeholder Relationship Management
  • Content Creation and Social Media Growth
  • Customer Relationship Management (CRM) Tools
  • Customer Service Chat
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • adaptabilité
  • Inventory & Stock Management
  • Adaptability.
  • multi tasking
  • customer service,
  • Customer Service Agent
  • Customer Service & Relationship Management
  • Client Communication
  • Supplier Relationship Management
  • Relationship Managment
  • adaptabilty
  • Administrative & Virtual Assistant Skills
  • Problem - solving
  • Written & Verbal Communication
  • Adaptabiity
  • adpatability
  • email communication
  • email and calender management
  • customer suport
  • adaptability and problem solving
  • Good communication (written & verbal).
  • Order Processing
  • Product knowledge
  • experience in customer service
  • Customer serve
  • 1. Customer Service Excellence
  • Client Relationship Managements
  • Client Experience & Customer Service
  • Written Business Communication
  • Exceptionally Organized
  • Customer Communication
  • Problem Saving
  • Events Management
  • Flexibility
  • Adabiility
  • Adaptabilility
  • Carrier Relationship Management
  • o Problem-Solving
  • IT Customer Support
  • B2B Relationship Management
  • Adaptability in Fast-Paced Environments
  • AI Tools in Customer Support
  • Vendor Communication
  • coustomer service
  • Proble solving
  • SalesQL
  • Brand Communication

Customer Support/Social Media Manager and Sales Associate

House of Colognes and Perfumes
April 2023 - January 2026

1.Assisted customers in selecting fragrances and beauty products based on their preferences and needs. 2.Responded to customer inquiries in person, via phone, and through digital communication channels. 3.Processed sales transactions, orders, exchanges, and returns accurately and efficiently. 4.Resolved customer complaints professionally, ensuring high levels of customer satisfaction. 5.Maintained accurate customer records and updated inventory information in company systems. 6.Collaborated with team members to achieve sales targets and deliver excellent customer service. 7.Provided product knowledge and recommendations to enhance the customer shopping experience.

Customer Service & Sales Associate

House of Colognes and Perfumes
April 2023 - May 2026

Assisted customers in selecting fragrances and beauty products based on their preferences and needs. Responded to customer inquiries in person, via phone, and through digital communication channels. Processed sales transactions, orders, exchanges, and returns accurately and efficiently. Resolved customer complaints professionally, ensuring high levels of customer satisfaction. Maintained accurate customer records and updated inventory information in company systems. Collaborated with team members to achieve sales targets and deliver excellent customer service. Provided product knowledge and recommendations to enhance the customer shopping experience. Consistently delivered exceptional customer service, contributing to repeat business and customer loyalty. Successfully resolved customer concerns and complaints while maintaining a positive brand image. Exceeded monthly sales targets through effective product recommendations and customer engagement. Improved customer satisfaction by providing timely responses to inquiries and requests. Supported smooth store operations through accurate order processing and inventory management.

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
90

Smart Skills

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