Simera Professional Key (SPK)

Joshua V

Dominican Republic

Customer Service Support Representative

$ 1,650/month

2 yrs exp

I'm a bilingual (English/Spanish) Customer Support Specialist and Virtual Assistant with 3 years of experience in inbound customer service and administrative coordination. I've supported customers across BPO and healthcare-adjacent environments, handling high call volumes, CRM data entry, and sensitive information with strong attention to detail and zero-error accuracy. I'm proficient with Zendesk, Salesforce, Google Workspace, and Microsoft Office, and I bring a professional, empathetic appr…

Skills

  • Customer Support
  • Problem Solving
  • Risk Management
  • Team Management
  • Data Management
  • Google Workspace
  • Microsoft Office 365
  • Microsoft Office Suite
  • Retail Management
  • Lead Management
  • Team Collaboration
  • Reputation Management
  • Renewal Management
  • Email Management
  • Bilingual communication (English, Spanish)
  • Customer Service Specialist
  • Microsoft Suite
  • Task Prioritization
  • Microsoft Office
  • scheduling and calendar management
  • Multilingual communication (English and Spanish)
  • Bilingual Communication (Spanish/English)
  • Remote Collaboration
  • Google Workspace Suite
  • Remote Collaboration Tools
  • Bilingual Customer Support
  • Appointment Scheduling & Calendar Management
  • Remote Team Collaboration
  • Bilingual Communication (English/Spanish)
  • customer suport
  • Googleworkspace
  • Bilingual Communication (English & Spanish)
  • Multilingual Communication (English & Spanish)
  • Client Support Specialist
  • High-Volume Call Handling (Inbound & Outbound)
  • Bilingual Communication (English/Spanish),
  • Customer Support Specialist
  • CRM and ticketing systems
  • Bilingual Communication (English–Spanish)
  • Scheduling & Time Management
  • 2. CRM Software (Salesforce, HubSpot, Zendesk)
  • 6. Problem Solving & Troubleshooting
  • 7. Microsoft Office Suite (Excel, Word, PowerPoint)
  • 9. Time Management
  • Bilingual Operations (English–Spanish)
  • 1.Data Entry & Accuracy
  • Basic Networking
  • IT Customer Support
  • Debt Management
  • Bilingual communication (English and French)
  • Remote Colaboration
  • Gmail Management
  • Administration assistant
  • Confidential Information Management
  • Microsoft office suite
  • Google Suite/Workspace
  • Remote work collaboration
  • Team Collaboration
  • 4. Multitasking
  • CRM System (Salesforce)
  • Scheduling & Calendar Management
  • Advanced Microsoft Office Suite
  • Workflow & Process Optimization

Joshua V

Dominican Republic

Customer Service Support Representative

$ 1,650 /month

Part Time: $ 1,050/month

2 yrs exp

Intro Video

I'm a bilingual (English/Spanish) Customer Support Specialist and Virtual Assistant with 3 years of experience in inbound customer service and administrative coordination. I've supported customers across BPO and healthcare-adjacent environments, handling high call volumes, CRM data entry, and sensitive information with strong attention to detail and zero-error accuracy. I'm proficient with Zendesk, Salesforce, Google Workspace, and Microsoft Office, and I bring a professional, empathetic appr…

Skills

  • Customer Support
  • Problem Solving
  • Risk Management
  • Team Management
  • Data Management
  • Google Workspace
  • Microsoft Office 365
  • Microsoft Office Suite
  • Retail Management
  • Lead Management
  • Team Collaboration
  • Reputation Management
  • Renewal Management
  • Email Management
  • Bilingual communication (English, Spanish)
  • Customer Service Specialist
  • Microsoft Suite
  • Task Prioritization
  • Microsoft Office
  • scheduling and calendar management
  • Multilingual communication (English and Spanish)
  • Bilingual Communication (Spanish/English)
  • Remote Collaboration
  • Google Workspace Suite
  • Remote Collaboration Tools
  • Bilingual Customer Support
  • Appointment Scheduling & Calendar Management
  • Remote Team Collaboration
  • Bilingual Communication (English/Spanish)
  • customer suport
  • Googleworkspace
  • Bilingual Communication (English & Spanish)
  • Multilingual Communication (English & Spanish)
  • Client Support Specialist
  • High-Volume Call Handling (Inbound & Outbound)
  • Bilingual Communication (English/Spanish),
  • Customer Support Specialist
  • CRM and ticketing systems
  • Bilingual Communication (English–Spanish)
  • Scheduling & Time Management
  • 2. CRM Software (Salesforce, HubSpot, Zendesk)
  • 6. Problem Solving & Troubleshooting
  • 7. Microsoft Office Suite (Excel, Word, PowerPoint)
  • 9. Time Management
  • Bilingual Operations (English–Spanish)
  • 1.Data Entry & Accuracy
  • Basic Networking
  • IT Customer Support
  • Debt Management
  • Bilingual communication (English and French)
  • Remote Colaboration
  • Gmail Management
  • Administration assistant
  • Confidential Information Management
  • Microsoft office suite
  • Google Suite/Workspace
  • Remote work collaboration
  • Team Collaboration
  • 4. Multitasking
  • CRM System (Salesforce)
  • Scheduling & Calendar Management
  • Advanced Microsoft Office Suite
  • Workflow & Process Optimization

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Smart Scores

Communication
90
Role Fit
95
Adaptability
80
Problem-solving
80

Smart Skills

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