I work directly with restaurant owners across the U.S. and Canada to help them attract more direct customers, increase online revenue, and strengthen their digital presence. Through consultative conversations, business development, and digital ordering solutions, I help restaurants create additional ordering channels, improve profitability, optimize their Google visibility, and simplify pickup and delivery operations while maintaining flexibility in their existing systems.

Worked as part of the outreach team as an appointment setter, focusing on social media lead generation through personalized cold messages and strategic follow ups. I was responsible for identifying potential partners, starting conversations from scratch, and driving them into discovery calls with the sales team. During this experience, I developed strong skills in cold outreach, persuasive communication, and social selling. Always keeping a balance between professionalism and authenticity to build trust and close qualified leads.

At IntouchCX, I worked as a full-time Customer Service Representative supporting drivers from Walmart’s Spark delivery platform. The job was 100% in English and focused on helping drivers with all kinds of technical issues, from troubleshooting app glitches and connection problems to assisting with appeals and answering questions about their deliveries, payments, and platform usage. I used internal tools like Oracle, Dispatcher, Superpunch, and Walmart’s proprietary systems to manage cases and provide accurate information fast. That role sharpened my ability to solve problems under pressure, communicate clearly in English, and stay calm even when drivers were frustrated or stressed. Developed and implemented a new customer feedback collection system, increasing response rates by 15% and identifying key areas for service improvement.

Delivered remote technical support for appliance repair and maintenance, addressing customer inquiries, troubleshooting issues, and scheduling service appointments for washing machines and refrigerators.