Supported the CEO across executive priorities, projects and day-to-day operations while independently coordinating a residential portfolio of approximately 25 properties. Managed leasing and vacancies end-to-end, including listings, applicant screening, viewings, applications and lease administration, successfully filling three vacancies. Managed rent collection and arrears, negotiated payment arrangements and recovered outstanding rent. Coordinated maintenance, inspections, repairs and a major property rehabilitation, including budgets, contractor sourcing, timelines and completion. Managed two eviction processes and recruited and appointed two maintenance team members. Improved SOPs, reporting, tracking systems and operational workflows while serving as a key point of contact for tenants, contractors, vendors and external stakeholders.

Provide executive and project support to the CEO of a marketing consultancy, coordinating multiple client accounts, projects and stakeholders in a remote environment. Manage scheduling, executive correspondence, research, presentations, reporting and documentation while coordinating deliverables across creative, strategy and account teams. Support proposals, campaigns, market and competitor research, client communication and project follow-through, ensuring priorities, deadlines and outstanding actions remain organised and on track.

Managed day-to-day operations across a portfolio of five businesses while serving as the Director’s primary executive and operational partner. Operated with significant autonomy, making daily operational decisions, managing approximately 20 employees and ensuring business priorities were executed. Recruited the team and built HR, recruitment, onboarding and administrative processes from the ground up, including approximately 17 hires. Managed client relationships and new business, employee task allocation and workplace matters, procurement, supplier negotiations, budgets, payroll submissions, invoicing and supplier payments. Developed SOPs, reporting systems, workflows and automations to create structure and improve efficiency. Supported the launch of a new business and stepped into the delivery of AI and coding programmes when required to ensure client commitments were met.

Provided front-office and administrative support, including appointment coordination, client communication, document management, record keeping and general office administration. Delivered professional client service while supporting the team with day-to-day administrative requirements.

Provided direct executive and administrative support to the CEO, managing scheduling, meetings, correspondence, documentation and day-to-day priorities. Coordinated communication with clients, suppliers and external stakeholders while supporting client acquisition and relationship management. Assisted with event coordination, procurement, supplier management and financial administration, ensuring operational requirements were followed through efficiently. Worked closely with the CEO across a broad range of business activities, handling sensitive information with discretion and taking ownership of administrative and operational tasks.