Managed social media accounts, including content creation, post scheduling, customer engagement, and brand communication. Supervised daily business operations and coordinated administrative activities to ensure smooth workflow and productivity. Managed the customer support desk by handling customer inquiries through calls, emails, and live chats, ensuring timely resolution and high customer satisfaction. Maintained CRM systems by updating customer records, tracking sales leads, and monitoring client interactions. Coordinated projects and team activities, ensuring deadlines were met and operational goals achieved efficiently. Organized and maintained digital files, reports, and business documents for easy accessibility and compliance. Processed invoices, tracked payments, and maintained accurate financial and operational records. Oversaw e-commerce operations, including order processing, inventory coordination, and responding to customer inquiries and complaints. Provided technical and operational support during online meetings, ensuring smooth communication and quick issue resolution. Created and maintained spreadsheets, databases, and performance reports for tracking business growth, customer support metrics, and project progress.

Managed customer support operations by handling 20+ customer tickets daily using HubSpot while maintaining a high CSAT (Customer Satisfaction) score. Responded promptly to customer inquiries through email, live chat, and phone calls, ensuring effective issue resolution and positive customer experiences. Maintained accurate customer records, tracked interactions, and updated client information within CRM systems. Escalated complex customer issues to the appropriate departments while ensuring timely follow-up and resolution. Provided administrative support for client onboarding, account management, and customer relationship coordination. Monitored support performance metrics and contributed to improving customer service processes and response efficiency. Assisted customers with product/service information, troubleshooting, and general account support. Collaborated with internal teams to ensure seamless communication, customer retention, and operational excellence.

Managed client proposals and prepared accurate price quotations to support business development activities. Coordinated communication with international partners to ensure smooth project execution and customer satisfaction. Liaised with Japanese factories to interpret and communicate technical specifications for manufacturing processes. Facilitated effective communication between clients and production teams to ensure project requirements were clearly understood. Maintained strong customer relationships by providing timely support and addressing inquiries. Organized and managed administrative records, documents, and correspondence. Ensured efficient documentation processes and maintained accurate operational records. Supported daily business operations by coordinating information flow between stakeholders and departments. Contributed to overall operational efficiency through effective administrative and customer service support.