Simera Professional Key (SPK)

Daniel S

Honduras

Bilingual Customer Service Representative / Supervisor

$ 2,200/month

2 yrs exp

Skills

  • Active Listening
  • Adaptability
  • Administrative Organization
  • Career Management
  • Cash Management
  • Cellular Communications
  • Change Management
  • Customer Service
  • Customer Support
  • Problem Solving
  • Sales Management
  • Talent Management
  • Teamwork
  • Calendar Management
  • Case Management
  • Cost Management
  • Costs Management
  • CRM Management
  • Database Management
  • Kustomer
  • Portfolio Management
  • TeamWorks
  • Tech Support
  • Workforce Management
  • Task Management
  • Communication
  • Crisis Communication
  • Crisis Management
  • Verbal Communication
  • Problem-Solving
  • Organization
  • File Organization
  • Team Work
  • IT Support
  • Active listening
  • Organizaci
  • Client Management
  • Organización
  • Organization 80%
  • Customer Service Rep
  • Problem-Solving Skills
  • Supportive
  • Adaptabilid
  • assets management
  • Effective Listening
  • Customer Service Chat
  • Active listening,
  • Change Management.
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • adaptabilité
  • Adaptability.
  • customer service,
  • Customer Service Agent
  • English Proficient
  • Client Communication
  • Bilingual Customer Support
  • adaptabilty
  • Workflow Management
  • Problem - solving
  • Adaptabiity
  • adpatability
  • organizacion
  • Teamworker
  • customer suport
  • Customer service representative
  • System Management
  • Customer serve
  • • Clear Communication Skills
  • Faxes Management
  • Administrative Coordination
  • Client Comunication
  • Administrative Operations Management
  • Acrtive listening
  • Administrative Support & Operations
  • Organization,
  • Supplier Communication
  • Legal Case Management
  • Customer Communication
  • Organizativo
  • Administative Operations,
  • Task Organization
  • Problem Saving
  • Business Administration
  • Administrative Operations
  • Case Manager
  • Adabiility
  • Adaptabilility
  • o Problem-Solving
  • IT Customer Support
  • Release Management
  • ClickUp Workflow Management
  • active listenng
  • Issue Management
  • -Teamwok
  • Vendor Communication
  • coustomer service
  • Tme Management
  • waste management
  • Proble solving
  • L2 Support

Daniel S

Honduras

Bilingual Customer Service Representative / Supervisor

$ 2,200 /month

Part Time: $ 1,450/month

2 yrs exp

Skills

  • Active Listening
  • Adaptability
  • Administrative Organization
  • Career Management
  • Cash Management
  • Cellular Communications
  • Change Management
  • Customer Service
  • Customer Support
  • Problem Solving
  • Sales Management
  • Talent Management
  • Teamwork
  • Calendar Management
  • Case Management
  • Cost Management
  • Costs Management
  • CRM Management
  • Database Management
  • Kustomer
  • Portfolio Management
  • TeamWorks
  • Tech Support
  • Workforce Management
  • Task Management
  • Communication
  • Crisis Communication
  • Crisis Management
  • Verbal Communication
  • Problem-Solving
  • Organization
  • File Organization
  • Team Work
  • IT Support
  • Active listening
  • Organizaci
  • Client Management
  • Organización
  • Organization 80%
  • Customer Service Rep
  • Problem-Solving Skills
  • Supportive
  • Adaptabilid
  • assets management
  • Effective Listening
  • Customer Service Chat
  • Active listening,
  • Change Management.
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • adaptabilité
  • Adaptability.
  • customer service,
  • Customer Service Agent
  • English Proficient
  • Client Communication
  • Bilingual Customer Support
  • adaptabilty
  • Workflow Management
  • Problem - solving
  • Adaptabiity
  • adpatability
  • organizacion
  • Teamworker
  • customer suport
  • Customer service representative
  • System Management
  • Customer serve
  • • Clear Communication Skills
  • Faxes Management
  • Administrative Coordination
  • Client Comunication
  • Administrative Operations Management
  • Acrtive listening
  • Administrative Support & Operations
  • Organization,
  • Supplier Communication
  • Legal Case Management
  • Customer Communication
  • Organizativo
  • Administative Operations,
  • Task Organization
  • Problem Saving
  • Business Administration
  • Administrative Operations
  • Case Manager
  • Adabiility
  • Adaptabilility
  • o Problem-Solving
  • IT Customer Support
  • Release Management
  • ClickUp Workflow Management
  • active listenng
  • Issue Management
  • -Teamwok
  • Vendor Communication
  • coustomer service
  • Tme Management
  • waste management
  • Proble solving
  • L2 Support

Bilingual Customer Service Representative / Supervisor

Collective Solutions
August 2024 - March 2025

Provided bilingual customer support with a professional, solution-focused approach in a fast-paced service environment. Supported daily team performance by helping coordinate tasks, follow up on cases, and maintain service quality standards. Handled customer concerns with patience, clear communication, and attention to detail to improve the overall customer experience. Assisted with administrative follow-up, internal communication, and organization of operational tasks.

Bilingual Customer Service Representative / Team Lead

Alorica
January 2022 - January 2023

Delivered bilingual assistance to customers through clear communication, active listening, and problem resolution. Supported team activities as a team lead, helping maintain workflow, organization, and service consistency. Managed customer inquiries and follow-up with professionalism, empathy, and accountability. Strengthened skills in customer experience, teamwork, adaptability, and performance under pressure.

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
80

Smart Skills

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