Simera Professional Key (SPK)

Angeles Karen C

Bolivia

Customer Experience & Operations Analytics Lead (LATAM)

$ 1,900/month

5 yrs exp

Economics professional with a background in operations, customer experience, and analytics. Experienced in KPI management, process improvement, reporting, and cross-functional collaboration. Passionate about data, business analysis, and AI, with a strong interest in turning insights into better decisions and measurable results.

Skills

  • Board Development
  • Business Intelligence
  • Machine Learning
  • Python
  • SQL
  • Tableau
  • Machine Learning/ML
  • Pandas
  • Phyton
  • Power BI
  • Reporting
  • Root Cause Analysis
  • Zendesk
  • Excel
  • Python/R
  • Performance Optimization
  • UI Design
  • Performance Analyst
  • PowerBI
  • Process Optimization
  • Tableu
  • Process Optmization
  • KPIS
  • Performance Analysis
  • AI Design
  • Mahcine Learning
  • HR Process Optimization
  • Data Visulization
  • machine learning
  • data cleansing
  • bussines
  • • Process optimization
  • Business Process Optimization
  • Sales Process Optimization
  • Data Validation
  • Customer Support Leadership
  • Bl and reporting tools(Power BI, Tableau, SQL
  • MSQL
  • Process Optimisation

Angeles Karen C

Bolivia

Customer Experience & Operations Analytics Lead (LATAM)

$ 1,900 /month

5 yrs exp

Economics professional with a background in operations, customer experience, and analytics. Experienced in KPI management, process improvement, reporting, and cross-functional collaboration. Passionate about data, business analysis, and AI, with a strong interest in turning insights into better decisions and measurable results.

Skills

  • Board Development
  • Business Intelligence
  • Machine Learning
  • Python
  • SQL
  • Tableau
  • Machine Learning/ML
  • Pandas
  • Phyton
  • Power BI
  • Reporting
  • Root Cause Analysis
  • Zendesk
  • Excel
  • Python/R
  • Performance Optimization
  • UI Design
  • Performance Analyst
  • PowerBI
  • Process Optimization
  • Tableu
  • Process Optmization
  • KPIS
  • Performance Analysis
  • AI Design
  • Mahcine Learning
  • HR Process Optimization
  • Data Visulization
  • machine learning
  • data cleansing
  • bussines
  • • Process optimization
  • Business Process Optimization
  • Sales Process Optimization
  • Data Validation
  • Customer Support Leadership
  • Bl and reporting tools(Power BI, Tableau, SQL
  • MSQL
  • Process Optimisation

Customer Experience & Operations Analytics Lead (LATAM)

Yango
May 2023 - present

Analyzed operational performance across 6 LATAM markets using KPI frameworks, identifying trends and opportunities for process improvement. Developed and maintained performance reporting using Excel and Power BI to support operational decision-making. Monitored key business metrics (CSAT, SLA, AHT, Quality Score) and conducted root cause analysis to identify performance gaps. Collaborated with Product, Operations, and cross-functional stakeholders to translate operational data into actionable recommendations. Standardized reporting processes and KPI tracking methodologies, improving consistency and visibility across teams. Designed and implemented a new performance KPI, contributing to a 10% improvement in CSAT and SLA. Ensured data quality and reporting accuracy through validation and continuous monitoring processes.

Data & Research Analyst

FEPC
June 2022 - November 2022

Analyzed data to support business insights and reporting for stakeholders. Improved reporting processes, reducing delivery time by 8 working days over 4 months. Organized and structured data to improve accessibility and usability.

Economic Development Data Analyst

Center for Economic and Business Research
July 2021 - present

Processed and structured datasets to support research and reporting activities. Ensured data accuracy and consistency for analysis and publication.

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
90

Smart Skills

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