Led the implementation and launch of PUMA Peru's e-commerce. Managed strategic last-mile, reverse logistics, and payment gateway providers. Monitored operational indicators and SLAs to ensure service level compliance. Developed executive dashboards in Power BI for KPI tracking. Led logistics optimization initiatives based on data analysis. Coordinated cross-functional projects with Technology, Operations, Commercial, and Customer Service.

Managed transportation operations for Pick Up and Home Delivery services, ensuring high levels of compliance and operational efficiency. Analyzed and optimized last-mile distribution routes, contributing to SLA compliance of up to 98%. Monitored operational indicators and carrier performance to ensure service quality. Coordinated cross-functionally with Operations and Commercial teams to ensure continuity and efficiency of logistics operations.

Coordinated transportation and distribution operations, ensuring compliance with established deliveries and service levels. Planned and supervised product dispatches for last-mile operations and national distribution. Managed communication between clients, logistics operators, and distribution centers to ensure operational continuity. Provided support for reverse logistics processes, optimizing the management of returns and product recovery. Prepared operational KPI reports and cost analyses to identify improvement opportunities. Participated in continuous improvement initiatives aimed at increasing the efficiency and productivity of logistics operations.

Managed a portfolio of corporate clients, ensuring compliance with service agreements and customer satisfaction. Coordinated action plans for continuous improvement of operational indicators and service levels. Performed post-sales follow-up and incident monitoring, ensuring timely and effective attention. Acted as a point of contact between clients and operational areas, facilitating the resolution of requirements and improvement opportunities.

Administered inventory classification and homologation processes under international coding standards. Analyzed operational information to ensure the accuracy and traceability of inventory records. Provided support in the preparation of improvement proposals and presentations for corporate clients. Participated in projects aimed at optimizing inventory control and management processes. Participated in cost optimization and continuous improvement initiatives in e-commerce distribution processes. Evaluated the performance of logistics providers, identifying improvement opportunities based on management indicators.