Automated business processes. Developed and continuously improved processes. Provided support and resolved critical incidents in production environments. Designed and implemented new functionalities and integrations with digital channels. Optimized BPM flows to improve operational efficiency.

Designed and executed data collection and transformation strategies. Developed ETL processes and automated data pipelines. Created executive dashboards in Power BI and Tableau, improving KPI visualization and analysis. Implemented data quality and data governance practices.

Managed the entire IT project lifecycle. Defined scope, planned, and monitored budgets. Prepared schedules, meeting minutes, and progress reports for management. Closed and evaluated projects with a focus on quality and compliance.

Key projects: Integra Municipal (San Salvador): Led the team for the development of a web portal and mobile app for citizen services. DGII – Agile Development Cells: Coordinated and managed Scrum teams for the design and implementation of digital tax solutions. OnBase – Bizagi Migration: Developed SOAP web services to integrate BPM and ECM platforms. Notable functions: Directed multidisciplinary agile teams. Refined requirements and conceptualized mockups. Coordinated Scrum ceremonies and resolved impediments. Developed software and integrated critical services.