Simera Professional Key (SPK)

Ana L

Honduras

Digital Customer Support

$ 1,700/month

5 yrs exp

Hi! My name is Ana, and I have over three years of experience in customer service, digital marketing, and client relationship management. Throughout my career, I've developed strong communication, problem-solving, and organizational skills while working with customers and cross-functional teams. I enjoy creating positive customer experiences, building lasting relationships, and finding efficient solutions to challenges. I'm a proactive, detail-oriented, and fast learner who enjoys adapting…

Skills

  • Adaptability
  • Agile Project Management
  • Analytical Skills
  • Digital Marketing
  • Microsoft Excel
  • Product Management
  • Project Management
  • Python
  • Teamwork
  • Digital Project Management
  • Microsoft Exchange
  • Phyton
  • Production Management
  • Property Management
  • TeamWorks
  • Team Collaboration
  • Python/R
  • Organizational Skills
  • Collaboration Tools
  • Team Work
  • Effective communication
  • Effective Communication Skills
  • Project Manager
  • Social Project Management
  • digital marketig
  • Project managment
  • Python3
  • remote work
  • Adaptabilid
  • Effective Written Communication
  • project mnangement
  • Organization skills
  • Legal Project Management
  • Organisational skills
  • Analytical skills
  • efective communication
  • project managmenet
  • Paython
  • adaptabilité
  • Adaptability.
  • Hybrid Project Managerment
  • IT Project Management
  • PMO and Project Management
  • Project managemet
  • adaptabilty
  • Organizational Skills,
  • Complex Project Management
  • Digital marketing
  • Adaptabiity
  • adpatability
  • Teamworker
  • Digital Media & Marketing
  • Project Management,
  • Executive Communication
  • Collabration
  • Adabiility
  • Adaptabilility
  • o Effective Communication
  • PMO & Project Management
  • Project Management (PMBOK)
  • -Teamwok
  • Effective comunications

Ana L

Honduras

Digital Customer Support

$ 1,700 /month

5 yrs exp

Hi! My name is Ana, and I have over three years of experience in customer service, digital marketing, and client relationship management. Throughout my career, I've developed strong communication, problem-solving, and organizational skills while working with customers and cross-functional teams. I enjoy creating positive customer experiences, building lasting relationships, and finding efficient solutions to challenges. I'm a proactive, detail-oriented, and fast learner who enjoys adapting…

Skills

  • Adaptability
  • Agile Project Management
  • Analytical Skills
  • Digital Marketing
  • Microsoft Excel
  • Product Management
  • Project Management
  • Python
  • Teamwork
  • Digital Project Management
  • Microsoft Exchange
  • Phyton
  • Production Management
  • Property Management
  • TeamWorks
  • Team Collaboration
  • Python/R
  • Organizational Skills
  • Collaboration Tools
  • Team Work
  • Effective communication
  • Effective Communication Skills
  • Project Manager
  • Social Project Management
  • digital marketig
  • Project managment
  • Python3
  • remote work
  • Adaptabilid
  • Effective Written Communication
  • project mnangement
  • Organization skills
  • Legal Project Management
  • Organisational skills
  • Analytical skills
  • efective communication
  • project managmenet
  • Paython
  • adaptabilité
  • Adaptability.
  • Hybrid Project Managerment
  • IT Project Management
  • PMO and Project Management
  • Project managemet
  • adaptabilty
  • Organizational Skills,
  • Complex Project Management
  • Digital marketing
  • Adaptabiity
  • adpatability
  • Teamworker
  • Digital Media & Marketing
  • Project Management,
  • Executive Communication
  • Collabration
  • Adabiility
  • Adaptabilility
  • o Effective Communication
  • PMO & Project Management
  • Project Management (PMBOK)
  • -Teamwok
  • Effective comunications

Digital Customer Support

Bloom
October 2025 - June 2026

Provided customer support and assistance through digital communication channels. Resolved customer inquiries and ensured a positive customer experience. Maintained accurate records and followed company service standards.

Founder & Business Manager

Lumina Lab
January 2025 - present

Founded and managed a brand dedicated to the production and commercialization of artisanal soaps. Developed products, selected ingredients, and maintained quality standards. Managed inventory, costs, and pricing strategies. Provided customer service and handled orders through social media and WhatsApp. Created and implemented digital marketing strategies to promote products and increase sales.

Community Manager

Inverlan
February 2023 - December 2025

Responsible for designing, executing, and monitoring the digital brand strategy to drive commercial truck rentals. Focused on building a solid community of B2B and B2C clients, humanizing the brand, and generating efficient direct communication channels.

Customer Service

STARTEK
November 2021 - June 2025

Handled inbound calls from customers across the United States. Resolved inquiries and complaints while ensuring customer satisfaction. Documented cases in internal systems and met quality performance metrics. Experienced in handling challenging customer situations, effective communication in English, and the use of digital support tools.

Smart Scores

Communication
80
Role Fit
80
Adaptability
80
Problem-solving
80

Smart Skills

beta