Led commercial strategy, investor relations, and client communications for a real estate investment and development company. Coordinated company tax-related administrative processes and IRS-facing documentation. Helped structure operational systems and investor-oriented business strategies. Participated in the commercial positioning of high-growth real estate projects.

Coordinated communication between U.S.-based clients and internal design and marketing teams. Supported customer relationship management and project execution across several U.S. brands. Assisted with branding, marketing coordination, and client-facing operations.

Conducted rental market analysis and property research for U.S.-based residential properties. Collaborated remotely with operational teams using digital communication and workflow tools. Assisted in coordinating property-related account information and market evaluations.

Led commercial strategy and sales operations for multiple residential real estate developments. Managed and supervised a commercial team of 7 professionals. Helped position the company as one of the recognized real estate development brands in Cochabamba. Achieved approximately 50% project sales within the first 6 months for selected developments. Coordinated customer relations, sales conversion strategies, and marketing initiatives.

Prepared 650+ U.S. individual tax returns annually during tax season, primarily serving the Hispanic community. Specialized in Form 1040 preparation including W-2, 1099-NEC, Schedule C, ITIN filings, dependents, EIC, CTC, education credits, mortgage deductions, gambling income, and Social Security benefits. Handled amended federal and state tax returns, including Maryland, Virginia, and Washington D.C. Assisted clients with IRS letters, identity verification, payment plans, filing extensions, refund disputes, and compliance-related issues. Recognized internally as one of the most experienced tax preparers in the office and frequently assigned complex tax cases. Maintained an estimated 95%+ customer satisfaction rate through personalized bilingual client support. Contributed to client acquisition and retention strategies through tax-season marketing initiatives. Generated approximately $130,000 in annual revenue through tax preparation services.