Simera Professional Key (SPK)

Imbert L

Bolivia

Senior Technical Account Manager

$ 3,200/month

10+ yrs exp

Industrial Engineer with a Master’s degree in Information Technology Management and over 11 years of experience leading project management, process improvement, and innovation initiatives. Proven track record delivering end-to-end implementation projects in international environments (Bolivia, United States, Canada, and Mexico), demonstrating strong adaptability and global perspective. Experienced in leading cross-functional teams (business, technology, and vendors) to ensure successful executi…

Skills

  • Agile Project Management
  • Digital Transformation
  • HR Management
  • Information Security Management
  • IT Management
  • Management
  • Product Management
  • Project Management
  • Software Development Life Cycle (SDLC)
  • Ad Management
  • ATS Management
  • CRM Management
  • Digital Project Management
  • MS Project
  • Power BI
  • PR Management
  • Production Management
  • Property Management
  • SharePoint
  • Trello
  • Visio
  • Excel
  • Bid Management
  • process management
  • Managment
  • PowerBI
  • Project Manager
  • Social Project Management
  • Project managment
  • Press management
  • Secure Software Development Lifecycle (SDLC)
  • project mnangement
  • Legal Project Management
  • Agile methodologies (SCRUM, Kanban)
  • Agile Methodologies (Scrum, Jira)
  • project managmenet
  • Bizagi
  • Hybrid Project Managerment
  • ARIS
  • IT Project Management
  • PMO and Project Management
  • Project managemet
  • Complex Project Management
  • Business Innovation
  • press
  • ERP Management
  • Project Management,
  • P&L Management
  • management
  • B2B Management
  • Recruitment Process Management
  • DNS Management
  • KPI Management
  • PMO & Project Management
  • SLA Management
  • Project Management (PMBOK)
  • HOA Management
  • Cross-functional Project Leadership
  • Tme Management
  • problem management
  • UAT Management
  • Energy Project Management

Imbert L

Bolivia

Senior Technical Account Manager

$ 3,200 /month

10+ yrs exp

Accomplishment Interview

Industrial Engineer with a Master’s degree in Information Technology Management and over 11 years of experience leading project management, process improvement, and innovation initiatives. Proven track record delivering end-to-end implementation projects in international environments (Bolivia, United States, Canada, and Mexico), demonstrating strong adaptability and global perspective. Experienced in leading cross-functional teams (business, technology, and vendors) to ensure successful executi…

Skills

  • Agile Project Management
  • Digital Transformation
  • HR Management
  • Information Security Management
  • IT Management
  • Management
  • Product Management
  • Project Management
  • Software Development Life Cycle (SDLC)
  • Ad Management
  • ATS Management
  • CRM Management
  • Digital Project Management
  • MS Project
  • Power BI
  • PR Management
  • Production Management
  • Property Management
  • SharePoint
  • Trello
  • Visio
  • Excel
  • Bid Management
  • process management
  • Managment
  • PowerBI
  • Project Manager
  • Social Project Management
  • Project managment
  • Press management
  • Secure Software Development Lifecycle (SDLC)
  • project mnangement
  • Legal Project Management
  • Agile methodologies (SCRUM, Kanban)
  • Agile Methodologies (Scrum, Jira)
  • project managmenet
  • Bizagi
  • Hybrid Project Managerment
  • ARIS
  • IT Project Management
  • PMO and Project Management
  • Project managemet
  • Complex Project Management
  • Business Innovation
  • press
  • ERP Management
  • Project Management,
  • P&L Management
  • management
  • B2B Management
  • Recruitment Process Management
  • DNS Management
  • KPI Management
  • PMO & Project Management
  • SLA Management
  • Project Management (PMBOK)
  • HOA Management
  • Cross-functional Project Leadership
  • Tme Management
  • problem management
  • UAT Management
  • Energy Project Management

Senior Technical Account Manager

NICE LTD
March 2022 - June 2026

• Lead end-to-end implementation of AML (Anti-Money Laundering) and AI solutions, from initiation through production deployment for financial institutions • Coordinate cross-functional teams (business, technology, product) to ensure timely and successful delivery • Act as the main liaison between clients, technical teams, and product management, ensuring strategic alignment • Leveraged ServiceNow to manage and track client and internal requests, ensuring effective prioritization, visibility, and timely delivery across projects • Develop executive reports and KPIs to support decision-making

Senior Technical Account Manager

NICE Actimize
March 2022 - present

Lead end-to-end implementation of AML (Anti-Money Laundering) and AI solutions, from initiation through production deployment for financial institutions; Coordinate cross-functional teams (business, technology, product) to ensure timely and successful delivery; Act as the main liaison between clients, technical teams, and product management, ensuring strategic alignment; Leveraged ServiceNow to manage and track client and internal requests, ensuring effective prioritization, visibility, and timely delivery across projects; Develop executive reports and KPIs to support decision-making.

PMO Core Project Manager

UNIÓN BANK
July 2017 - March 2022

Led technology projects focused on business process transformation, digital channels, and financial operations; Managed end-to-end functional requirements lifecycle (scope definition, QA, user validation, production deployment); Coordinated multidisciplinary teams to deliver strategic initiatives; Ensured compliance with standards in requirements and systems management; Promoted automation and digitization of operational processes; Delivered executive dashboards and reports for senior leadership and board-level decision-making.

PMO Core Project Chief

UNIÓN BANK
January 2015 - March 2022

• Led technology projects focused on business process transformation, digital channels, and financial operations • Managed end-to-end functional requirements lifecycle (scope definition, QA, user validation, production deployment) • Coordinated multidisciplinary teams to deliver strategic initiatives • Ensured compliance with standards in requirements and systems management • Promoted automation and digitization of operational processes • Delivered executive dashboards and reports for senior leadership and board-level decision-making

PMO Project Analyst

UNIÓN BANK
January 2015 - June 2017

Coordinated project scope definition, planning, and execution for process improvement initiatives; Monitored project progress, ensuring timelines and objectives were met; Developed KPIs and executive-level reporting; Key achievements: Digital onboarding implementation, Digital payment systems automation, Process automation through technology solutions.

Process Analyst

MERCANTIL SANTA CRUZ BANK
September 2012 - October 2013

Managed ARIS BPA tool for process modeling and governance; Led workshops for process analysis and improvement; Developed technical specifications for process automation; Key achievements: ARIS (BPM tool) implementation under BPMN standards, Design of enterprise value chain and process map, Optimization of credit processes using business rules.

Project Manager – “Crecer Más” Project

MERCANTIL SANTA CRUZ BANK
February 2012 - September 2012

Led process redesign initiatives (AS-IS / TO-BE) aligned with a new operating model; Managed operational changes and staff training; Contributed to customer service model reengineering; Implemented ARIS process management system.

Process Manager – Branch Operations (Cashiers)

MERCANTIL SANTA CRUZ BANK
September 2011 - February 2012

Analyzed operational service model and architecture; Designed process and technology improvements for efficiency; Delivered AS-IS and TO-BE process models.

Process Analyst

MERCANTIL SANTA CRUZ BANK
April 2008 - September 2011

Analyzed and optimized processes under regulatory standards (ASFI); Facilitated workshops to identify improvement opportunities; Led continuous improvement initiatives; Key achievements: Identification of critical processes with external consulting firm (Grupo ASSA), Design and implementation of enterprise process management methodology.

Smart Scores

Role Fit
90