Conducted outbound cold calls in English for US companies, qualifying leads and booking appointments with a professional, clear communication style. Handled customer inquiries, resolved issues efficiently, and represented company brands with confidence and professionalism.

Managed executive calendar and scheduled meetings across multiple time zones, ensuring zero conflicts and proactive follow-ups. Coordinated internal communications and team collaboration using Google Workspace, Slack, Zoom, Teachable, MightyCall, and JustCall. Supported onboarding processes for new team members, including documentation, tool access, and initial coordination. Handled domain and administrative tasks through Network Solutions, maintaining smooth operational workflow. Drafted professional written communications in English on behalf of the executive, maintaining consistent voice and tone.

Led full digital strategy and content calendar across Instagram, TikTok, Facebook, and email — planning, producing, and publishing weekly. Coordinated outreach and donor communication, growing community engagement and donation volume over 9 months. Used Canva and CapCut for content production; managed direct messaging and community responses across platforms.

Managed and maintained large research databases, ensuring accuracy, organization, and accessibility of records. Coordinated documentation, deadlines, and deliverables across interdisciplinary research teams. Drafted reports, summaries, and written communications for faculty researchers.