Manage inbound and outbound communications with potential clients via phone. Qualify leads by gathering preliminary case information and determining eligibility. Schedule consultations between clients and attorneys professionally and efficiently. Follow up with prospective clients to increase appointment attendance and conversion rates.

Managed remote sessions via phone and video platforms, adapting communication style to match patient needs and medical staff requirements. Demonstrated excellent short-term memory, listening skills, and attention to detail to ensure complete and faithful interpretation. Supported communication for people with limited English proficiency (LEP), improving access to care and patient outcomes.

Developed, planned, and published captivating and relevant content across various social media platforms of the company (such as Facebook, Instagram, Twitter, LinkedIn, etc.). Managed incoming calls and emails professionally. Assisted with invoicing, expense tracking, and administrative tasks. Scheduled meetings, appointments, and maintained calendars. Developed and executed social media marketing strategies aligned with the company's overall objectives.

Handled high-volume inbound calls to provide status updates on open cases, communicate resolutions, and collect additional information required to resolve disputes. Investigated customer disputes and complaints related to financial services, such as unrecognized charges, transaction errors, or payment issues. Delivered clear guidance and education to customers regarding financial products, company policies, and best practices for account management and fraud prevention. Maintained a high level of attention to detail, ensuring accurate documentation and case handling in compliance with regulatory requirements.