Filtered and qualified potential clients, facilitating communication with the work team. Streamlined scheduling operations by developing and maintaining SOPs, decision frameworks, client prioritization systems, and workflow documentation. Conducted research, prepared presentations, competency maps, flowcharts, reports, and client-facing deliverables to support executive decision-making. Set a company record with 113 placements in a single month. Managed scheduling and operational support for 7+ active client accounts representing more than 40 weekly billable hours across consulting, coaching, HR, and recruiting engagements. Managed 70+ calls per day, maintaining high productivity and consistency. Created and implemented a comprehensive Scheduling & Operations SOP that standardized calendar management, client prioritization, communication workflows, and recruiting processes. Averaged 20 placements per week, consistently exceeding targets.

Provided attention and technical support to clients, guiding them through the application process and allowing them to learn about the company's self-service. Competently managed calls, reaching desired metrics. Achieved above-target customer satisfaction metrics (CSAT) consistently. Handled 80+ calls per day while maintaining quality and efficiency. Met and exceeded all call performance KPIs (handle time, resolution rate, quality scores).

Provided support to clients by diligently following regulations to ensure user satisfaction. Managed a call flow with an average of 80 calls per day and simultaneously used digital tools. Managed 70–90 customer interactions daily across phone, email, and chat with high satisfaction ratings. Maintained 95%+ customer satisfaction scores, ensuring positive client experiences. Resolved 90%+ of inquiries on first contact, improving efficiency and reducing follow-ups.

Managed publication and social networks. Created digital advertising from images, videos, and promotional material, with constant updating and media feeding. Maintained client databases and updated contact information. Organized digital files and maintained structured cloud storage systems. Increased social media reach by 40%+, expanding audience growth and visibility. Boosted engagement rates (likes, comments, shares) by 30%+ through strategic content planning. Improved response time by 50%, creating more dynamic and interactive communication with followers.

Organized files, provided administrative assistance, and customer service. Updated databases and performed internal organization of files (classification, foliation, digitization, etc.). Coordinated meetings, prepared agendas, and took meeting notes. Improved document organization efficiency by 60%+ through structured physical and digital filing systems. Reduced information retrieval time by 40%, enabling faster access to key records. Maintained and updated databases with 100% accuracy, ensuring reliable and up-to-date information access.