Delivered product demonstrations, technical presentations, and solution walkthroughs for AvePoint SaaS offerings and Microsoft technologies. Led the design, development, and deployment of enterprise software solutions, reducing manual workloads by up to 40% across multiple business units. Collaborated with sales teams to support pre-sales activities, proof-of-concepts, technical validations, and customer onboarding initiatives. Built and maintained relationships with business stakeholders, helping drive software adoption and customer success. Presented, demonstrated, and promoted AvePoint SaaS products and Microsoft ecosystem solutions to customers and internal business units. Built trusted customer relationships, acting as the primary point of contact for both technical and business-related inquiries.

Monitored and supported mission-critical telecommunications infrastructure, contributing to high system availability and operational reliability. Leveraged telemetry analytics and monitoring platforms to identify trends, troubleshoot issues, and support proactive operational decision-making. Designed and developed PHP-based web applications and KPI dashboards used across U.S. and Latin American operations. Developed SQL-based reporting and data processing solutions, automating data ingestion workflows and improving reporting accuracy. Worked extensively with relational databases, creating complex queries, joins, filtering logic, and reporting datasets to support business operations. Reduced incident response times through proactive monitoring, alert analysis, and cross-functional operational coordination.