As a Customer Success Consultant and member of XTM’s Sales team, my primary goal has been to develop strong relationships with customers, connecting with key business executives and stakeholders to drive customer renewals and identify new business opportunities among existing customers. Ultimately, my position is responsible for delivering value to our customers by collaborating with our Sales, XTM experts, Product and Support teams to expand customer accounts, increase customer retention, solve customer issues, and drive customer satisfaction.

Responsible for the commercial and operation of a Technology Team called Tech-Mash that is in charge of onboarding and execution of all the clients of the agency. New clients or upsell projects of the ones the agency has already in the portfolio.

Act as a primary point of contact, brand ambassador and develop long-term strategic relationships and account management direction for 3 Programs of the Yesler Division.

Act as a primary point of contact, brand ambassador and develop long-term strategic relationships. Responsible for revenue generation through strategic alliances with customers in LATAM. Develop the market in the LATAM region with an effective strategy based on customer needs. Identify opportunities to increase revenue by providing subject matter expertise on suitability of products and solutions. Manage complex contract negotiations and work with legal counsel as required. Maintain ongoing customer relationships with travel to our serving areas as required. Participate in revenue budget forecasting and ongoing budget variance reporting. Working knowledge of partner ecosystem leading to the evaluation and identification of potential clients.

Manage the Global Accounts Portfolio: 3M LATAM, Lenovo, VMware, Siemens, and Luxottica Retail. Customer liaison and project lead through the solution development, implementation, and life cycle management of the product/service developed to meet the business customer’s needs. Develop trusted and strategic partner relationships with key customers to retain and grow revenues with clients already in the portfolio.

Operating as the lead point of contact for all matters specific to client creative direction. Manages optimal utilization of resources and adherence to budgetary targets. Building and maintaining strong, long-lasting customer relationships. Resolve any issues and problems faced by customers and deal with complaints. Play an integral part in generating new sales that will turn into long-lasting relationships. Overseeing customer account management, including negotiating contracts to maximize profit. Set digital strategies for your assigned customers, considering their specific requirements. Suggest, design and implement digital projects to increase customer ROI. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). Prepare reports on account status. Develop new business with existing clients and identify new opportunities. Communicates/escalates risks to Service Operations and supports the development and execution of risk mitigation efforts.

Communicates business strategy and requirements to ensure creative assets meet the needs of the business. Ensures all creative assets are in time and complete so Production can start with it. Daily check-ins, scrums, and reviews with Production Onshore Teams. Ensures branding and creative guidelines are met. Working knowledge of partner ecosystem leading to the evaluation and identification of potential clients. Provide support to partners on a daily basis by using internal tools and by working with other sales and operational teams. Develop sales strategies and set appropriate forecasts. Project status, task completion, and timeline related items. Creative related elements, including design, copy, translation, and usability testing. Modifies and communicates the schedule when new tasks are identified, or task durations or dependencies change. Identifies, documents, and manages issues that may prevent the project from completing on schedule. Toolkit management to include documenting, validating, and closing out creative issues.