Simera Professional Key (SPK)

Paulina Montserrat T

Mexico

Key Account Executive / Customer Support

$ 1,370/month

5 yrs exp

Skills

IT Management
Multitasking
Problem Solving
Talent Management
Team Management
Time Management
ATS Management
Domain Management
Microsoft Office 365
Microsoft Office Suite
Attention to Detail
Conflict Resolution
Complaint Resolution
Problem-Solving
Cross-functional Collaboration
Bid Management
Office Management
Multi-task
Document Management
Attention to details
Client Management
Data Entry & Document Management
Microsoft Office
Leadership and Cross-Functional Collaboration
Multi-Tasking
Microsoft Office Skills (Excel, Word, PowerPoint)
Time managment
Probelm Sloving
Problem Solver
Time Management,
Time mangament
Problem-Solving:
Problem-solving.
Time-Management
Microsoft Office (Word, Excel, PowerPoint)
multi tasking
Bilingual Customer Support
Problem - solving
Time Management & Multitasking
Microsoft Office (Excel, Word, PowerPoint)
Communication & Cross-Functional Collaboration
Time management and multitasking
Client/ Customer Support
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Cross functional Collaboration
Cross-Functional Team Collaboration
Cross-functional Coordination
Crossfuntional Colaboration
Scheduling & Time Management
Cross-Functional Collaboaration
Cross-Cultural Collaboration
Document creation and management
7. Microsoft Office Suite (Excel, Word, PowerPoint)
9. Time Management
Cross-Functional Collaboration & Oversight
Strong Attention to Detail
Microsoft Office Suite (Excel, Word, PowerPoint)
Ticketing Systems & Case Management
Customer Service & Issue Resolution
Customer Communication
Problem Saving
Data Entry & Management
o Problem-Solving
Teamwork Attention to Detail
Customer Inquiry Resolution
Cross‑functional Collaboration
Tme Management
UAT Management
Proble solving

Paulina Montserrat T

Mexico

Key Account Executive / Customer Support

$ 1,370 /month

5 yrs exp

Skills

IT Management
Multitasking
Problem Solving
Talent Management
Team Management
Time Management
ATS Management
Domain Management
Microsoft Office 365
Microsoft Office Suite
Attention to Detail
Conflict Resolution
Complaint Resolution
Problem-Solving
Cross-functional Collaboration
Bid Management
Office Management
Multi-task
Document Management
Attention to details
Client Management
Data Entry & Document Management
Microsoft Office
Leadership and Cross-Functional Collaboration
Multi-Tasking
Microsoft Office Skills (Excel, Word, PowerPoint)
Time managment
Probelm Sloving
Problem Solver
Time Management,
Time mangament
Problem-Solving:
Problem-solving.
Time-Management
Microsoft Office (Word, Excel, PowerPoint)
multi tasking
Bilingual Customer Support
Problem - solving
Time Management & Multitasking
Microsoft Office (Excel, Word, PowerPoint)
Communication & Cross-Functional Collaboration
Time management and multitasking
Client/ Customer Support
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Cross functional Collaboration
Cross-Functional Team Collaboration
Cross-functional Coordination
Crossfuntional Colaboration
Scheduling & Time Management
Cross-Functional Collaboaration
Cross-Cultural Collaboration
Document creation and management
7. Microsoft Office Suite (Excel, Word, PowerPoint)
9. Time Management
Cross-Functional Collaboration & Oversight
Strong Attention to Detail
Microsoft Office Suite (Excel, Word, PowerPoint)
Ticketing Systems & Case Management
Customer Service & Issue Resolution
Customer Communication
Problem Saving
Data Entry & Management
o Problem-Solving
Teamwork Attention to Detail
Customer Inquiry Resolution
Cross‑functional Collaboration
Tme Management
UAT Management
Proble solving

Experience
Education

Key Account Executive / Customer Support

ALS-ARJ Control Laboratory

January 2025 - January 2026

Managed customer inquiries, quotations, service requests, and documentation through written communication channels. Investigated customer issues and coordinated with technical, financial, and administrative teams to provide accurate and timely resolutions. Maintained and updated customer databases, ensuring data accuracy and proper information tracking. Negotiated customer agreements and followed up on documentation, reports, and service requirements. Monitored request traceability and documentation workflows while maintaining compliance with quality standards (COFEPRIS). Managed multiple customer cases simultaneously while meeting response expectations. Facilitated the flow of documentation and communication between clients and internal teams to support quality assurance and analytical sample coordination.

Research Assistant & Adjunct Laboratory Instructor

Universidad Autónoma Metropolitana

January 2021 - January 2024

Communicated technical procedures and information to groups of up to 40 students. Prepared reports, documentation, and records with high attention to detail. Analyzed information and generated reports to support project objectives. Assisted in coordinating laboratory operations and resolving day-to-day issues. Maintained accurate documentation and ensured compliance with established procedures.

Technical Visits Coordinator

IMIQ Student Chapter – UAM Azcapotzalco

January 2020 - January 2024

Coordinated communication between students, faculty members, and industry representatives. Organized logistics and managed event-related information. Supported stakeholder engagement and relationship management activities. Monitored and tracked progress of technical visits, providing timely updates and resolving any logistical issues.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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