Currently working with political communication, photography, and teaching Portuguese language for foreign students.

Lived in Portugal and Germany as a student, travel agent, teacher, and freelance photographer, developing international experience, cultural adaptation, and the ability to work in new environments and communities.

Provided trilingual front-line customer service. Performed passenger check-in, including document verification, assistance, and general guidance. Managed passenger boarding to ensure on-time performance. Handled ticket sales, rebooking, and other charges using Sabre GDS. Arranged passenger accommodation in hotels or with other airlines during cancellations or overbookings.

Provided trilingual front-line customer service. Performed passenger check-in, including document verification, assistance, and general guidance. Managed baggage claims, including opening, monitoring, and resolving lost luggage cases using the WorldTracer system. Managed passenger boarding to ensure on-time performance. Handled ticket sales, rebooking, and other charges using Amadeus GDS. Arranged passenger accommodation in hotels or with other airlines during cancellations.

Responsible for weight and balance (B747 and 787-8 Dreamliner). Monitored flights and communicated with involved bases. Briefed crew, providing updated flight condition data. Organized operations to maintain on-time company performance. Proficient in Amadeus FM and CM systems.

Worked as a Flight Dispatcher (DOV), assisting in operational planning, flight documentation, and coordination between airport teams and crew. Calculated fuel and flight routes according to ANAC regulations.

Provided trilingual front-line customer service. Performed passenger check-in, including document verification, assistance, and general guidance. Managed baggage claims, including opening, monitoring, and resolving lost luggage cases using the WorldTracer system. Managed passenger boarding to ensure on-time performance. Handled ticket sales, rebooking, and other charges using Amadeus GDS. Arranged passenger accommodation in hotels or with other airlines during cancellations.

Provided trilingual front-line customer service. Performed passenger check-in, including document verification, assistance, and general guidance. Managed baggage claims, including opening, monitoring, and resolving lost luggage cases using the WorldTracer system. Managed passenger boarding to ensure on-time performance. Handled ticket sales, rebooking, and other charges using Amadeus GDS.

Facilitated the merger with TACA Airlines. Provided initial training and monitoring in check-in, operations, ticket sales, and lobby functions. Offered trilingual front-line customer service, leading and supervising team activities. Performed passenger check-in, including document verification, assistance, and general guidance. Managed baggage claims, including opening, monitoring, and resolving lost luggage cases using the WorldTracer system. Managed passenger boarding to ensure on-time performance. Handled ticket sales, rebooking, and other charges using Amadeus GDS. Monitored and provided initial training at the opening of Porto Alegre and Brasilia stations.

Provided initial training and monitoring in check-in, operations, ticket sales, and lobby functions. Offered trilingual front-line customer service, leading and supervising team activities. Performed passenger check-in, including document verification, assistance, and general guidance. Managed baggage claims, including opening, monitoring, and resolving lost luggage cases using the WorldTracer system. Managed passenger boarding to ensure on-time performance. Handled ticket sales, rebooking, and other charges using Amadeus GDS.

Trained employees (internal and external). Installed computers and commercial automation system networks for markets. Performed product registration. Conducted preventive maintenance of computers (internal and external).